Telework
Customer Experience and Contact Center
Telework PH is a Filipino-owned BPO company that provides customer experience and contact center services for various industries, known for its commitment to empowering local talent and innovative outsourcing solutions.
Size
501-1K
Private
1m-10m
Mission
To empower talents by providing innovative outsourcing solutions and fostering excellence and growth.
About
Telework PH offers customer experience and contact center services along with back-office operations and AI data services for clients in diverse sectors. The company operates using an offshore model and supports international clients primarily in the United States, Canada, UK, Australia, and Malaysia.
It is recognized for its cost-effective outsourcing solutions, with a strong focus on excellence, innovation, and creating a safe working environment for its employees.
Services
Telework PH provides customer experience and contact center services supported by back-office operations and AI data services. These services include inbound customer support, social media care, live chat, email support, data entry, and content moderation, tailored to support various business functions and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Content Moderation
Data Annotation & Labelling
Industries Served
The company serves clients across multiple industries, offering versatile solutions for small and medium-sized enterprises. It has experience supporting businesses with services aligned to their specific requirements and technology platforms.
Unique Stregths
Telework PH is known for its commitment to empowering Filipino talents and providing innovative outsourcing solutions. Its approach includes strict pre-screening practices and top-of-the-line skills training, which help deliver consistent quality and value to clients.
Delivery Footprint
Headquartered in Baliuag, Bulacan, Philippines, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Telework
?
Telework specializes in providing exceptional customer experience and contact center services. Their offerings extend to inbound customer support, social media customer care, live chat and messaging support, email support, data entry and processing, content moderation, as well as data annotation and labeling. This diverse range of services is designed to enhance customer satisfaction and streamline business operations for various clients.
What additional services does
Telework
provide?
In addition to its core customer experience and contact center services, Telework offers a range of other services including back-office operations, sales and lead-generation services, as well as AI and data services. This expanded service portfolio positions Telework as a versatile partner for clients looking to enhance their operational efficiency and drive growth.
When was
Telework
founded?
Telework was established in 2014, marking a significant milestone in its journey as a provider of outsourcing solutions. As of 2024, the company has been in business for a decade, during which it has built a reputation for delivering effective services and empowering Filipino talent in the outsourcing industry.
What industry verticals does
Telework
serve?
What delivery model does
Telework
offer?
Telework operates using an offshore delivery model, meaning that its services are provided from a location outside of the client's country, specifically from the Philippines. This approach allows Telework to leverage cost efficiencies and access a skilled workforce while catering to clients across different geographical regions, particularly in the United States, Canada, the UK, Australia, and Malaysia.
How many employees and/or seats does
Telework
have?
Telework employs between 501 and 1,000 individuals, reflecting a robust workforce capable of handling diverse client needs. This size allows for flexibility and scalability in operations, enabling the company to provide quality service while maintaining a strong commitment to employee development and satisfaction.
Can
Telework
be considered a good service provider for startups?
Can
Telework
be considered a good service provider for SMBs?
Telework is well-suited for small and medium-sized businesses seeking reliable outsourcing solutions. With a comprehensive service portfolio that includes customer support and back-office operations, Telework can help SMBs streamline their processes and improve customer interactions. Their offshore delivery model further enables these businesses to access skilled personnel at competitive costs, facilitating growth and scalability.
Can
Telework
be considered a good service provider for enterprises?
Telework can be a valuable partner for enterprises and large companies looking for dependable outsourcing solutions. The company has demonstrated its capability through a solid workforce and a diverse service offering, which includes advanced back-office and AI services. Their recognition, such as being featured in Forbes Asia's 30 Under 30 list, underscores their commitment to excellence and innovation, making them a reliable choice for larger organizations.
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