TeleTech
Customer Experience and Contact Center
TTEC Holdings, Inc. is a leading global customer experience technology and services company that provides customer experience and contact center solutions for industries such as banking, insurance, technology, and retail, known for its AI-enabled digital solutions and customer-centric approach.
Size
over-10K
Public
over-1b
Mission
To achieve excellence in customer experience and enhance satisfaction for clients, customers, and employees globally.
About
TTEC Holdings, Inc. offers customer experience and contact center solutions along with AI and data services for clients in banking, financial services, technology, telecommunications, and retail. The company operates using an onshore, nearshore, offshore, and work-from-home model and supports a diverse, multilingual workforce.
It is recognized for its commitment to customer satisfaction, with a strong focus on optimizing the customer journey through advanced technology and human insights.
Services
TTEC Holdings, Inc. provides customer experience and contact center solutions supported by AI and data services and specific offerings such as inbound customer support, technical support, and sales chat. These services cover various channels and are tailored to support client needs across customer care, tech support, and sales enablement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Automation & RPA Enablement
Quality Assurance & Monitoring
Sales Chat & Live Demonstrations
Lead Research & List Building
Predictive Modelling
Data Collection & Survey Programming
Voice-of-Customer (VOC) Analytics
Social Media Customer Care
Industries Served
The company serves clients in banking, financial services, insurance, technology, telecommunications, media, gaming, and retail. It has experience supporting customer-centric brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
TTEC is known for its extensive global footprint and customer-obsessed culture, offering clients a blend of technology and human insights. Its approach includes leveraging AI and advanced analytics to optimize customer interactions, ensuring high satisfaction rates and cost efficiency.
Delivery Footprint
Headquartered in Englewood, Colorado, the company operates using an onshore, nearshore, offshore, and work-from-home delivery model. It serves clients across over 80 countries, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
TeleTech
?
TeleTech specializes in providing exceptional customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support across different tiers. Additionally, they offer services such as CX consulting, journey mapping, automation and RPA enablement, quality assurance, sales chat, lead research, predictive modeling, data collection, and voice-of-customer analytics, all tailored to enhance client interactions and satisfaction.
What additional services does
TeleTech
provide?
In addition to their primary services, TeleTech also offers AI and data services. This includes leveraging advanced technologies to enhance customer interactions and derive actionable insights from data. Their extended service portfolio is designed to not only improve customer experiences but also to enable businesses to make informed decisions based on data analytics.
When was
TeleTech
founded?
TeleTech was established in 1982, marking over 41 years in the business as of 2024. Since its founding, the company has evolved significantly, adapting to the changing landscape of customer experience and leveraging technology to better serve its clients across various industries.
What industry verticals does
TeleTech
serve?
TeleTech operates across a diverse range of industries, focusing on sectors such as Banking & Financial Services, Insurance, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, and Retail & e-Commerce. Their expertise enables them to meet the unique needs and challenges of each vertical effectively.
What delivery model does
TeleTech
offer?
TeleTech employs a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home arrangements. Onshore refers to services delivered within the same country as the client, while nearshore involves neighboring countries. Offshore services are provided from distant locations, often to leverage cost advantages. This flexible approach allows TeleTech to adapt to the specific requirements of their clients while maintaining high-quality service delivery.
How many employees and/or seats does
TeleTech
have?
TeleTech boasts a workforce of over 10,000 employees, demonstrating its capacity to manage large-scale operations and deliver comprehensive customer service solutions. This extensive team is instrumental in providing support across various channels and industries, ensuring that client needs are met efficiently.
Can
TeleTech
be considered a good service provider for startups?
Can
TeleTech
be considered a good service provider for SMBs?
Can
TeleTech
be considered a good service provider for enterprises?
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