TeleSky
Customer Experience and Contact Center
TeleSky Ltd is a leading BPO company that provides customer experience and contact center solutions for various industries, known for its innovative technology and multi-channel support.
Size
11-50
Private
Mission
To help clients build strong, enduring customer relationships through exceptional customer experience transformations.
About
TeleSky Ltd offers customer experience and contact center solutions along with back-office operations and technical support for clients in healthcare, manufacturing, retail, and logistics. The company operates using an offshore model and supports clients across the USA, UK, Europe, New Zealand, Asia, and Africa.
It is recognized for its ability to deliver tailored solutions driven by deep customer insights, with a commitment to enhancing client capabilities and operational efficiency.
Services
TeleSky Ltd provides customer experience and contact center solutions, supported by back-office operations, technical support, and virtual assistant services. These services cover various communication channels, including voice, SMS, web chat, and social media, and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Change Management & Training
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
Learning & Development Support
Custom Application Development
Mobile App Development
Web Development
Industries Served
The company serves clients in healthcare, manufacturing, retail, logistics, and more. It has experience supporting businesses across diverse sectors with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and operational value.
Unique Stregths
TeleSky Ltd is known for its innovative technology and commitment to quality assurance, offering clients enhanced operational efficiency and customer satisfaction. Its approach includes continual training and a focus on creating seamless customer interactions, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using an offshore delivery model. It serves clients across multiple regions, including the USA, UK, Europe, New Zealand, Asia, and Africa, with teams that adapt to client needs and operational demands.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Manufacturing & Industrial
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
TeleSky
?
TeleSky specializes in providing customer experience and contact center solutions, designed to enhance client engagement and operational efficiency. Their main offerings are complemented by a range of services including Tier 1 and Tier 2 technical support, social media customer care, live chat, and messaging support. Additionally, they offer change management and training, recruitment process outsourcing, as well as onboarding administration, payroll processing, and employee helpdesk services. Their commitment to learning and development support, alongside custom application, mobile app, and web development, ensures that they meet diverse client needs effectively.
What additional services does
TeleSky
provide?
In addition to their primary offerings, TeleSky provides a variety of other services that enhance their clients' operational capabilities. These include back-office operations, HR recruitment and payroll services, as well as software engineering and product development. By diversifying their service portfolio, they can support clients in numerous aspects of their business operations, ensuring comprehensive solutions tailored to specific requirements.
When was
TeleSky
founded?
TeleSky was established in 2016, marking its journey in the business process outsourcing industry. As of 2024, the company has been in operation for eight years, continuously striving to enhance customer relationships through innovative solutions and exceptional service delivery.
What industry verticals does
TeleSky
serve?
TeleSky serves a diverse array of industries, including Healthcare & Life Sciences, Manufacturing & Industrial, Retail & e-Commerce, and Logistics, Transport & Supply-Chain. This broad industry focus allows them to tailor their services to meet the specific needs and challenges faced by businesses across these sectors.
What delivery model does
TeleSky
offer?
TeleSky utilizes an offshore delivery model, which means that their services are provided from a location that is outside of their clients' countries. This approach allows them to tap into a wider talent pool and offer their clients cost-effective solutions while maintaining high-quality service standards. By operating offshore, they can efficiently scale their operations to meet varying client demands across different regions.
How many employees and/or seats does
TeleSky
have?
TeleSky has a workforce comprising between 11 and 50 employees. This size allows for a nimble and agile operation, fostering a close-knit culture that can quickly adapt to client needs and operational changes.
Can
TeleSky
be considered a good service provider for startups?
TeleSky can be an advantageous service provider for startups, particularly those in need of comprehensive customer support and operational solutions. With a focus on customer experience and flexibility in their service offerings, they can help startups establish strong customer relationships from the outset. Their offshore delivery model also allows startups to manage costs while accessing quality support.
Can
TeleSky
be considered a good service provider for SMBs?
For small and medium businesses, TeleSky represents a viable partner due to its scalable services and tailored solutions. Their diverse range of offerings can help SMBs enhance customer engagement and operational efficiency, crucial for growth in competitive markets. By leveraging TeleSky's expertise, smaller enterprises can focus on their core operations while relying on TeleSky to manage customer interactions effectively.
Can
TeleSky
be considered a good service provider for enterprises?
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