Teleperformance Malaysia
Customer Experience and Contact Center
Teleperformance SE is a leading multinational that provides customer experience management for various industries, known for its extensive global reach and innovative digital solutions.
Size
Private
Mission
To transform customer experience and business processes, making interactions simpler, faster, safer, and more efficient.
About
Teleperformance SE offers customer experience management along with back-office operations and AI services for clients in gaming, insurance, healthcare, finance, and technology. The company operates using an onshore, nearshore, and offshore delivery model and supports clients across nearly 100 countries.
It is recognized for its commitment to innovation, with a workforce of over 420,000 employees and a strong focus on digital transformation and customer satisfaction.
Services
Teleperformance SE provides customer experience management supported by back-office operations and specialized services such as inbound customer support, multilingual support, and technical assistance. These services cover various channels, including voice, email, and chat, and are tailored to support client needs across diverse industries.
Capabilities
Inbound Customer Support
Multilingual Support
Claims Processing
Technical Support (Tier 1/2)
Content Moderation
Industries Served
The company serves clients in gaming, insurance, healthcare, banking, and technology. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Teleperformance SE is known for its extensive global presence and innovative digital solutions, offering clients a robust operational framework. Its approach includes a combination of onshore, nearshore, and offshore delivery methods, which help deliver consistency and scalability at a global level.
Delivery Footprint
Headquartered in Paris, France, the company operates using a flexible delivery model. It serves clients across nearly 100 countries, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Teleperformance Malaysia
?
Teleperformance Malaysia specializes in customer experience management, particularly through its contact center operations. The company offers a range of essential services, including inbound customer support, multilingual support, claims processing, technical support for both Tier 1 and Tier 2 needs, and content moderation. These services are designed to enhance the overall customer journey while ensuring that client needs are met effectively across various communication channels.
What additional services does
Teleperformance Malaysia
provide?
In addition to its core customer experience services, Teleperformance Malaysia also offers back-office operations and advanced AI and data services. This extended service portfolio is designed to support clients in optimizing their operational efficiency and leveraging technology for improved business outcomes.
When was
Teleperformance Malaysia
founded?
Teleperformance Malaysia was established in 1978, marking over 45 years of experience in the customer experience management industry. Since its inception, the company has evolved significantly, expanding its service offerings and global reach to become a leader in the BPO sector.
What industry verticals does
Teleperformance Malaysia
serve?
Teleperformance Malaysia serves a diverse array of industries, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, and Telecommunications & Media. This broad focus allows the company to tailor its services to meet specific sector needs effectively.
What delivery model does
Teleperformance Malaysia
offer?
Teleperformance Malaysia employs a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home/virtual options. Onshore refers to services provided within the same country as the client, while nearshore involves neighboring countries. Offshore services are delivered from distant locations. This flexible approach enables the company to adapt to various client requirements and ensure consistent service quality across global operations.
How many employees and/or seats does
Teleperformance Malaysia
have?
Can
Teleperformance Malaysia
be considered a good service provider for startups?
Can
Teleperformance Malaysia
be considered a good service provider for SMBs?
Teleperformance Malaysia is well-suited for small and medium businesses (SMBs) looking for scalable solutions. With a wide range of services tailored to enhance customer experience and operational processes, SMBs can benefit from the company's flexibility and expertise. The ability to deliver services through multiple channels ensures that smaller businesses can maintain high levels of customer engagement without overextending their resources.
Can
Teleperformance Malaysia
be considered a good service provider for enterprises?
For enterprises and large companies, Teleperformance Malaysia presents a reliable solution with its extensive experience and comprehensive service offerings. The company's robust delivery model and commitment to innovation make it an ideal partner for enterprises seeking to enhance their customer experience and streamline operations. The scale at which Teleperformance operates allows it to provide sophisticated solutions tailored to the complex needs of larger organizations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.