Teleperformance India Pvt Ltd
Customer Experience and Contact Center
Teleperformance SE is a leading multinational that provides customer experience management for various industries, known for its extensive global reach and innovative digital solutions.
Size
5K-10K
Public
Mission
To maximize customer relations and enhance business outcomes through a broad portfolio of services.
About
Teleperformance SE offers customer experience management along with back-office operations and AI services for clients in gaming, insurance, healthcare, finance, and technology. The company operates using an onshore, nearshore, and offshore delivery model and supports clients across nearly 100 countries.
It is recognized for its commitment to innovation, with a workforce of over 420,000 employees and a strong focus on digital transformation and customer satisfaction.
Services
Teleperformance SE provides customer experience management supported by back-office operations and specialized services such as inbound customer support, multilingual support, and technical assistance. These services cover various channels, including voice, email, and chat, and are tailored to support client needs across diverse industries.
Capabilities
Inbound Customer Support
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Data Entry & Data Processing
Order Management & Fulfilment
Advanced Statistical Modelling
Data Engineering & ETL
Business Intelligence & Dashboarding
Customer & Marketing Analytics
Predictive Modelling
Cloud Migration & Management
Service Desk & IT Support
Campaign Management
Content Creation & Localisation
Social Media Management
Lead Research & List Building
Industries Served
The company serves clients in gaming, insurance, healthcare, banking, and technology. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Teleperformance SE is known for its extensive global presence and innovative digital solutions, offering clients a robust operational framework. Its approach includes a combination of onshore, nearshore, and offshore delivery methods, which help deliver consistency and scalability at a global level.
Delivery Footprint
Headquartered in Paris, France, the company operates using a flexible delivery model. It serves clients across nearly 100 countries, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Clients
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What's the main service provided by
Teleperformance India Pvt Ltd
?
Teleperformance India Pvt Ltd specializes in customer experience management and contact center solutions. Their offerings encompass a wide array of services, including inbound customer support, multilingual assistance, technical support across various tiers, and social media customer care. They also provide live chat and messaging support, email support, and a range of consulting services aimed at enhancing customer journeys, along with quality assurance, voice-of-customer analytics, and automation solutions. This comprehensive service portfolio is designed to cater to diverse client needs across multiple communication channels.
What additional services does
Teleperformance India Pvt Ltd
provide?
In addition to its primary focus on customer experience management, Teleperformance India Pvt Ltd offers a variety of supplementary services. These include back-office operations, AI and data services, as well as IT infrastructure and managed services. This extended portfolio enables the company to support clients in optimizing their business processes and enhancing operational efficiency.
When was
Teleperformance India Pvt Ltd
founded?
Teleperformance India Pvt Ltd was established in 1978, marking over 45 years of service in the business process outsourcing industry. Since its inception, the company has grown significantly, evolving its services to meet the dynamic needs of customers and clients across various sectors.
What industry verticals does
Teleperformance India Pvt Ltd
serve?
Teleperformance India Pvt Ltd serves a broad spectrum of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, and Gaming & Entertainment. This diverse focus allows the company to tailor its services to meet the specific demands of each sector effectively.
What delivery model does
Teleperformance India Pvt Ltd
offer?
Teleperformance India Pvt Ltd employs a versatile delivery model, utilizing onshore, nearshore, offshore, and work-from-home arrangements. Onshore delivery involves providing services within the same country as the client, while nearshore refers to services delivered from neighboring countries. Offshore delivery means services are provided from countries that are more distant. This multi-faceted approach ensures flexibility and scalability, enabling the company to meet the varying needs of its clients around the globe.
How many employees and/or seats does
Teleperformance India Pvt Ltd
have?
Teleperformance India Pvt Ltd employs between 5,000 and 10,000 professionals, reflecting a substantial workforce dedicated to delivering high-quality services. This size allows the company to maintain a robust operational capacity and effectively respond to the demands of its diverse client base.
Can
Teleperformance India Pvt Ltd
be considered a good service provider for startups?
Can
Teleperformance India Pvt Ltd
be considered a good service provider for SMBs?
Can
Teleperformance India Pvt Ltd
be considered a good service provider for enterprises?
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