Telemercado
Customer Experience and Contact Center
Telemercado is a nearshore BPO company that provides customer experience and contact center solutions for healthcare, finance, logistics, telecommunications, and insurance, known for its commitment to innovation and tailored service delivery.
Size
501-1K
Private
under-1m
Mission
About
Telemercado offers customer experience and contact center solutions along with outsourcing and insourcing services for clients in healthcare, finance, logistics, telecommunications, and insurance. The company operates using a nearshore model and supports large corporations with significant customer transaction volumes.
It is recognized for its extensive experience and trusted partnerships, with a strong focus on technological advancement and industry best practices.
Services
Telemercado provides customer experience and contact center solutions supported by outsourcing and insourcing services. These services include inbound customer support, social media customer care, and CX consulting & journey mapping. They cover various channels and are tailored to support clients' specific operational needs across different industries.
Capabilities
Inbound Customer Support
Social Media Customer Care
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, finance, logistics, telecommunications, and insurance. It has experience supporting large corporations with services aligned to industry-specific requirements and technology platforms, ensuring efficient customer interactions.
Unique Stregths
Telemercado is known for its commitment to innovation and high professionalism, offering clients customized solutions that enhance operational efficiency. Its approach includes continuous investment in new technologies and methodologies, which help deliver superior results consistently.
Delivery Footprint
Headquartered in Córdoba, Argentina, the company operates using a nearshore delivery model. It serves clients primarily in the Americas, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Telecommunications & Media
Insurance
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Telemercado
?
Telemercado specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and social media customer care, along with CX consulting and journey mapping services. This diverse portfolio is designed to cater to the specific operational needs of clients across various communication channels, ensuring a tailored approach to customer interactions.
What additional services does
Telemercado
provide?
When was
Telemercado
founded?
Telemercado was established in 1999, marking over 24 years in the business. Since its inception, the company has grown to become a key player in the customer experience and contact center industry, leveraging its extensive experience to support a wide range of clients.
What industry verticals does
Telemercado
serve?
Telemercado serves multiple industries, including Healthcare & Life Sciences, Banking & Financial Services, Logistics, Transport & Supply-Chain, Telecommunications & Media, and Insurance. Their broad industry focus allows them to address specific needs and challenges faced by organizations in these sectors.
What delivery model does
Telemercado
offer?
Telemercado employs a nearshore delivery model, which involves providing services from a nearby location, typically within the same region or country. This approach allows for better collaboration, cultural alignment, and time zone compatibility with clients, facilitating efficient communication and service delivery.
How many employees and/or seats does
Telemercado
have?
Telemercado has a workforce size ranging between 501 to 1,000 employees. This sizable team enables the company to manage significant customer transaction volumes and deliver quality services tailored to the needs of their client base.
Can
Telemercado
be considered a good service provider for startups?
While Telemercado has a strong portfolio of services, it may not be the ideal choice for startups due to its focus on larger corporations and extensive operational scale. Startups might find their offerings more suited to established businesses with substantial customer interaction needs rather than early-stage companies requiring more flexible and scalable solutions.
Can
Telemercado
be considered a good service provider for SMBs?
Telemercado can be a beneficial partner for small and medium businesses, particularly those in industries like healthcare, finance, and logistics. Their experience in offering tailored customer support solutions can help SMBs enhance their operational efficiency and customer engagement, provided those businesses are prepared to align with a provider that operates at a larger scale.
Can
Telemercado
be considered a good service provider for enterprises?
Telemercado stands out as a reliable service provider for enterprises and large companies. With extensive experience supporting organizations with high customer transaction volumes, they offer sophisticated solutions that cater to the specific needs of large-scale operations. Their commitment to innovation and technology ensures that they can deliver consistent and effective results, making them a strong partner for enterprises looking to improve their customer experience.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.