Telelink
Customer Experience and Contact Center
Telelink is a Canadian BPO company that provides customer experience and contact center services for the energy and utilities sector, known for its commitment to employee safety and quality service delivery.
Size
51-200
Private
10m-50m
Mission
About
Telelink offers customer experience and contact center services along with emergency and safety solutions for clients in the energy and utilities sector. The company operates using an onshore model and supports businesses across Canada.
It is recognized for its 24/7 live call answering capabilities, with a strong focus on continuous improvement and compassionate service.
Services
Telelink provides customer experience and contact center services supported by emergency and safety solutions and specific offerings such as inbound customer support, technical support, and order management. These services cover voice and digital channels, and are tailored to support business continuity and employee safety.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in the energy and utilities sector. It has experience supporting businesses with services aligned to industry-specific requirements, particularly in safety-sensitive environments.
Unique Stregths
Telelink is known for its 55 years of experience in the industry, offering clients a reliable and compassionate service. Its approach includes 24/7 availability and a commitment to continuous improvement, ensuring high-quality service delivery and responsiveness to client needs.
Delivery Footprint
Headquartered in St. John's, Newfoundland and Labrador, the company operates using an onshore delivery model. It serves clients across Canada, with teams distributed nationwide to ensure local support and compliance.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
Telelink
?
Telelink specializes in customer experience and contact center solutions, primarily focused on the energy and utilities sector. Their offerings include inbound customer support, technical support across Tier 1 and Tier 2, as well as order management and fulfillment. These services are designed to enhance business continuity and ensure employee safety, delivered through both voice and digital channels.
What additional services does
Telelink
provide?
When was
Telelink
founded?
Telelink was established in 1965, marking nearly 59 years of operation in the customer experience industry. Since its inception, the company has built a reputation for reliability and compassionate service, particularly within the energy and utilities sector.
What industry verticals does
Telelink
serve?
Telelink primarily serves clients in the energy and utilities sector, where it has honed its expertise to meet the specific needs of businesses operating in safety-sensitive environments.
What delivery model does
Telelink
offer?
Telelink employs an onshore delivery model, meaning that all services are provided from within Canada. This approach allows for better compliance with local regulations and ensures that clients receive support from teams familiar with their operational context.
How many employees and/or seats does
Telelink
have?
Telelink employs between 51 to 200 individuals, indicating a mid-sized workforce that can provide personalized service while maintaining the agility needed to adapt to client demands.
Can
Telelink
be considered a good service provider for startups?
While Telelink has a solid foundation in customer experience and contact center services, it may not be the best fit for startups that require extensive scalability and flexible service options. Startups often benefit from providers that can rapidly adapt to fluctuating needs, and Telelink's focus on established industries may not align with the dynamic nature of newer ventures.
Can
Telelink
be considered a good service provider for SMBs?
Telelink presents a suitable option for small and medium businesses, particularly those in the energy and utilities sector. Their experience and comprehensive service offerings can support the growth and operational efficiency that SMBs seek. With their commitment to continuous improvement and compassionate service, Telelink can be a reliable partner for businesses looking to enhance customer engagement.
Can
Telelink
be considered a good service provider for enterprises?
Telelink is well-positioned to support enterprise-level clients within the energy and utilities sector. With over 55 years of experience and a focus on high-quality service delivery, they can provide the reliability and sophisticated solutions that large organizations require. Their onshore delivery model ensures compliance and local expertise, making them a strong candidate for enterprises seeking consistent and effective customer support.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.