Teleiman
Customer Experience and Contact Center
Teleiman LLC is a leading call center company that provides customer experience and contact center solutions for diverse industries, known for its commitment to maximizing telemarketing ROI.
Size
11-50
Private
10m-50m
Mission
To provide professional and high-quality telephone handling services as the first point of contact for customers and clients.
About
Teleiman LLC offers customer experience and contact center solutions along with consulting and training services for clients in various industries. The company operates using an onshore model and supports clients across six countries.
It is recognized for its strong core values of ethics and integrity, with a leadership team that brings over 60 years of combined industry experience to enhance client profitability and customer satisfaction.
Services
Teleiman LLC provides customer experience and contact center solutions supported by consulting and training services. These services include inbound customer support, outbound telesales, email support, and data processing, delivered across voice and non-voice channels. Each solution is tailored to meet the specific needs of clients in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Data Entry & Data Processing
Claims Processing
Process Assessment & Transition Management
Campaign Management
Social Media Management
SEO & Website Optimisation
Email Marketing Production
Lead Research & List Building
Appointment Setting
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, healthcare, eCommerce, and more. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective engagement and operational efficiency.
Unique Stregths
Teleiman LLC is known for its focus on maximizing telemarketing ROI and enhancing landing page conversion rates. Its approach includes continuous quality control and process management, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Beverly Hills, Florida, the company operates using an onshore delivery model. It serves clients across six countries, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Teleiman
?
Teleiman specializes in customer experience and contact center solutions, offering a comprehensive range of services tailored to meet the needs of various industries. Their primary offerings include inbound customer support, outbound telesales and retention, email support, live chat and messaging assistance, as well as data entry and processing. Additionally, Teleiman provides claims processing, process assessment and transition management, campaign management, social media management, SEO and website optimization, email marketing production, lead research and list building, appointment setting, and customer and marketing analytics.
What additional services does
Teleiman
provide?
In addition to its primary focus on customer experience and contact center solutions, Teleiman also offers shared-services transformation. This service aims to streamline and enhance operational efficiencies across various business functions, providing clients with innovative solutions to improve their overall service delivery.
When was
Teleiman
founded?
Teleiman was established in 2012, which means it has been in operation for over a decade now. Since its inception, the company has built a solid reputation in the customer service sector, leveraging its extensive experience to provide high-quality support solutions for clients across various industries.
What industry verticals does
Teleiman
serve?
What delivery model does
Teleiman
offer?
Teleiman employs an onshore delivery model, meaning that its services are provided from within the United States. This approach allows the company to maintain close proximity to its clients, ensuring high levels of communication and service quality. Onshore delivery typically results in better alignment with client expectations and cultural nuances, which can significantly enhance customer satisfaction.
How many employees and/or seats does
Teleiman
have?
Teleiman operates with a workforce size ranging from 11 to 50 employees. This small to medium-sized team allows for a more personalized approach to client service, fostering closer relationships and a better understanding of client needs.
Can
Teleiman
be considered a good service provider for startups?
While Teleiman can be beneficial for startups, its services may be particularly advantageous for those looking to establish a strong customer service foundation from the outset. The company's focus on customer experience and its diverse service offerings allow startups to scale their customer support capabilities as they grow. By utilizing Teleiman’s expertise, startups can effectively manage their customer interactions, which is crucial for building brand loyalty and ensuring customer satisfaction.
Can
Teleiman
be considered a good service provider for SMBs?
Teleiman is well-positioned to support small and medium-sized businesses (SMBs) looking for reliable customer service solutions. With a tailored service portfolio and a flexible approach, the company can cater to the specific needs of SMBs, enabling them to enhance their customer interactions and drive growth. Their experience across various industries further equips them to address the unique challenges that SMBs may face.
Can
Teleiman
be considered a good service provider for enterprises?
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