Teleforce
Customer Experience and Contact Center
Teleforce USA is a comprehensive BPO provider that offers customer experience and contact center solutions for diverse industries, known for its innovative technology integration and commitment to customer satisfaction.
Size
1-10
Private
Mission
To enhance user experiences with mobile devices.
About
Teleforce USA offers customer experience and contact center solutions along with back-office operations and sales lead-generation services for clients in various industries. The company operates using an offshore model and supports businesses seeking reliable and stylish mobile accessories.
It is recognized for its focus on customer engagement, with a wide range of services that enhance operational efficiency through AI and automation tools.
Services
Teleforce USA provides customer experience and contact center solutions, supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales, live chat and messaging support, email support, and data entry. Each solution is tailored to support client needs and enhance operational efficiency through advanced technology integration.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Industries Served
The company serves clients in diverse industries, focusing on businesses that require effective customer communication and engagement solutions. It has experience supporting a wide range of clients, from small enterprises to larger organizations, ensuring that services align with industry-specific requirements.
Unique Stregths
Teleforce USA is known for its innovative approach to customer engagement, offering clients enhanced operational capabilities through the use of AI, CRM systems, and automation tools. Its commitment to excellence in design and customer satisfaction helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in the USA, the company operates using an offshore delivery model. It serves clients across various geographies, with teams equipped to work in remote environments to meet the diverse needs of its clientele.
Certifications
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Verticals
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Clients
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What's the main service provided by
Teleforce
?
Teleforce specializes in delivering exceptional customer experience and contact center solutions. Their main offerings encompass a variety of sub-services including inbound customer support, outbound telesales and retention, live chat and messaging support, email support, as well as data entry and data processing. Each service is designed to enhance client interactions and operational efficiency, ensuring tailored solutions that meet specific business needs.
What additional services does
Teleforce
provide?
In addition to its primary focus on customer experience and contact center solutions, Teleforce offers a range of supplementary services that enhance its overall capabilities. These include back-office operations, sales and lead-generation services, as well as AI and data services. This extended portfolio allows Teleforce to support clients more comprehensively, addressing various operational needs beyond customer engagement.
When was
Teleforce
founded?
Teleforce was established in 2021, making it a relatively young player in the business process outsourcing landscape. With three years in operation by 2024, the company has quickly positioned itself as a noteworthy provider of customer engagement solutions, adapting to the evolving demands of the market.
What industry verticals does
Teleforce
serve?
What delivery model does
Teleforce
offer?
Teleforce employs an offshore delivery model, which means that their services are provided from locations outside the client's home country, in this case, from Mexico. This approach enables the company to offer cost-effective solutions while maintaining high-quality service standards. By utilizing remote teams, Teleforce can efficiently cater to clients from various geographic regions, ensuring flexibility and scalability in their operations.
How many employees and/or seats does
Teleforce
have?
Teleforce operates with a small workforce, consisting of between one and ten employees. This compact size allows the company to maintain agility and a personalized approach to service delivery, which can be particularly advantageous for clients seeking dedicated attention and tailored solutions.
Can
Teleforce
be considered a good service provider for startups?
Teleforce could be a suitable service provider for startups, especially those looking for personalized support in customer engagement. With a small and agile team, they can offer tailored solutions that meet the unique needs of emerging businesses. Their focus on customer experience and flexibility in service delivery can provide startups with the necessary resources to establish strong customer relationships while managing operational costs effectively.
Can
Teleforce
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) may find Teleforce to be a valuable partner due to its scalable service offerings and commitment to customer satisfaction. The company's expertise in providing customized solutions can help SMBs enhance their customer communication and operational efficiency. With a focus on delivering high-quality services and leveraging technology, Teleforce is well-positioned to support the growth and flexibility needs of SMBs.
Can
Teleforce
be considered a good service provider for enterprises?
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