TeleDirect
Customer Experience and Contact Center
TeleDirect is a BPO partner that provides customer experience and contact center solutions for healthcare, hospitality, and technology sectors, known for its commitment to personalized communication and proactive service.
Size
201-500
Private
10m-50m
Mission
To build strong, long-term relationships with clients.
About
TeleDirect offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and technical support for clients in healthcare, hospitality, and technology. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its entrepreneurial spirit and proactive team, with a strong focus on building long-term client relationships and delivering customized solutions.
Services
TeleDirect provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and technical support. These services cover various channels and are tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients in healthcare, hospitality, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and effective communication strategies.
Unique Stregths
TeleDirect is known for its commitment to personalized communication and proactive service, offering clients a dedicated approach to customer care. Its focus on training agents to align with client values ensures high-quality interactions and brand representation.
Delivery Footprint
Headquartered in Sacramento, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
TeleDirect
?
TeleDirect specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, as well as technical support for various needs, ensuring comprehensive assistance for clients. These services are designed to enhance customer engagement and satisfaction while being tailored to meet specific client requirements.
What additional services does
TeleDirect
provide?
When was
TeleDirect
founded?
Established in 1961, TeleDirect has been operating for over six decades, building a strong foundation in the customer experience and contact center industry. The company's long history reflects its commitment to evolving with client needs and market demands, establishing itself as a trusted partner for businesses across diverse sectors.
What industry verticals does
TeleDirect
serve?
TeleDirect serves a variety of industries, including Healthcare & Life Sciences, Travel, Hospitality & Leisure, and Technology & SaaS. This diverse focus allows them to tailor their services to meet the unique challenges and requirements of each sector, ensuring effective communication and compliance.
What delivery model does
TeleDirect
offer?
TeleDirect employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer alignment with client expectations and standards, facilitating effective communication and fostering strong relationships. An onshore model typically ensures higher quality control and immediate responsiveness.
How many employees and/or seats does
TeleDirect
have?
TeleDirect has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a dedicated team while also ensuring the flexibility and responsiveness needed to meet varying client demands effectively.
Can
TeleDirect
be considered a good service provider for startups?
Can
TeleDirect
be considered a good service provider for SMBs?
TeleDirect is well-suited for small and medium businesses looking for reliable customer support solutions. With a focused service portfolio that includes inbound customer support and outbound telesales, they offer the scalability and flexibility that SMBs often require as they grow. Their experience across multiple industries further positions them to adapt to the unique needs of smaller enterprises.
Can
TeleDirect
be considered a good service provider for enterprises?
While TeleDirect's services can support larger enterprises, they may be particularly advantageous for mid-sized companies seeking reliable customer experience solutions. Their commitment to personalized communication and proactive service can cater to the complex needs of larger clients, though larger enterprises might require more extensive resources and capabilities than TeleDirect currently offers.
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