Telecontacto
Customer Experience and Contact Center
Telecontacto is a bilingual and bicultural contact center that provides customer experience and contact center solutions for U.S., Puerto Rico, and Latin American businesses, known for its cost-effective services within a U.S.-regulated environment.
Size
51-200
Private
Mission
About
Telecontacto offers customer experience along with back-office operations and AI data services for clients in various industries. The company operates using a nearshore model and supports businesses in the U.S., Puerto Rico, and Latin America.
It is recognized for its bilingual workforce and commitment to delivering exceptional customer service, with a focus on blending advanced technology with a personal touch.
Services
Telecontacto provides customer experience supported by back-office operations and human-assisted AI services. These services cover inbound customer support, outbound telesales, data entry, and customer analytics, tailored to support client needs for effective customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in various industries, particularly in sectors like insurance, healthcare, and retail. It has experience supporting U.S. businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Telecontacto is known for its cost-effective solutions and a bilingual, culturally aligned workforce, offering clients a unique advantage in customer service delivery. Its approach includes leveraging advanced technology while ensuring personalized interactions, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Puerto Rico, the company operates using a nearshore delivery model. It serves clients across the U.S. and Latin America, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Telecontacto
?
Telecontacto specializes in providing exceptional customer experience through a robust contact center model. Their core services include inbound customer support, outbound telesales and retention, data entry, and customer and marketing analytics. By focusing on these areas, Telecontacto ensures that clients can effectively engage with their customers while enhancing operational efficiency.
What additional services does
Telecontacto
provide?
In addition to their primary offerings, Telecontacto also provides back-office operations and AI data services. This expanded service portfolio allows clients to benefit from comprehensive solutions that enhance both customer engagement and operational efficiency, making them a versatile choice for various business needs.
When was
Telecontacto
founded?
Telecontacto was established in 1995, making it a well-established player in the customer service industry. With nearly 29 years of experience, the company has developed a strong reputation for delivering quality services and adapting to the evolving needs of its clients.
What industry verticals does
Telecontacto
serve?
What delivery model does
Telecontacto
offer?
Telecontacto employs a nearshore delivery model, which allows them to provide services from locations that are geographically close to their clients, particularly in the U.S. and Latin America. This approach offers several advantages, including reduced communication barriers, cost-effective solutions, and the ability to operate in similar time zones, thereby enhancing collaboration and service delivery.
How many employees and/or seats does
Telecontacto
have?
Telecontacto currently employs between 51 and 200 individuals, positioning it as a medium-sized company. This workforce size enables the company to maintain a personalized approach to customer service while also being agile enough to scale operations based on client needs.
Can
Telecontacto
be considered a good service provider for startups?
For startups, Telecontacto can be a suitable service provider, particularly due to its tailored approach and bilingual workforce. The company's commitment to blending advanced technology with personalized service can help new businesses establish a strong customer service foundation, which is critical for growth in the early stages.
Can
Telecontacto
be considered a good service provider for SMBs?
Telecontacto is well-suited for small and medium businesses, as it offers scalable solutions that can adapt to their evolving needs. The company’s experience in various industries, combined with its cost-effective services, allows SMBs to enhance their customer engagement without incurring prohibitive expenses, fostering growth and flexibility.
Can
Telecontacto
be considered a good service provider for enterprises?
While Telecontacto is capable of supporting larger enterprises, it may not be the primary focus of their service model. However, its nearshore delivery approach and experience in customer service can provide reliable support for larger companies seeking to enhance their operational efficiency and customer interactions.
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