Tele Access
Customer Experience and Contact Center
Tele Access e-Services Pvt. Ltd. is a leading BPM company that provides customer experience and contact center solutions for diverse industries, known for its exceptional customer service and innovative approach.
Size
11-50
Private
Mission
To empower clients to enhance customer experiences and navigate the ever-evolving marketplace.
About
Tele Access e-Services Pvt. Ltd. offers customer experience and contact center solutions along with back-office support and virtual assistant services for clients in various industries. The company operates using an offshore model and supports global businesses.
It is recognized for its focus on business performance improvement, with a strong emphasis on enhancing customer satisfaction and optimizing operational efficiency.
Services
Tele Access e-Services Pvt. Ltd. provides customer experience and contact center solutions supported by back-office support and virtual assistant services. These services cover inbound customer support, outbound telesales and retention, and customer and marketing analytics, tailored to support client needs in enhancing customer experiences and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in diverse industries, particularly recognized for its expertise in the telecom sector. It has experience supporting global businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Tele Access is known for its exceptional customer service and innovative solutions, offering clients a strategic partnership that focuses on business performance improvement. Its approach includes unlocking revenue potential through up-selling and cross-selling, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Tele Access
?
Tele Access specializes in providing comprehensive customer experience and contact center solutions. Their services encompass inbound customer support, outbound telesales, and retention strategies, along with customer and marketing analytics. This broad service offering is designed to enhance customer interactions and improve operational efficiency for clients across various sectors.
What additional services does
Tele Access
provide?
When was
Tele Access
founded?
Tele Access was established in 1996, making it a seasoned player in the business process outsourcing industry with over 27 years of experience. Since its inception, the company has grown and adapted its services to meet the evolving needs of its clients, establishing a strong reputation in the market.
What industry verticals does
Tele Access
serve?
What delivery model does
Tele Access
offer?
Tele Access operates using an offshore delivery model, meaning that their services are provided from locations outside of the client’s home country. This approach allows them to offer cost-effective solutions while leveraging a skilled workforce to meet diverse client needs, particularly for businesses looking to enhance efficiency and customer satisfaction.
How many employees and/or seats does
Tele Access
have?
Tele Access currently employs between 11 and 50 professionals. This workforce size indicates a small to medium-sized company, allowing for a more personalized approach to client service and the flexibility to adapt to specific client requirements.
Can
Tele Access
be considered a good service provider for startups?
For startups, Tele Access can be a valuable service partner, especially given its focus on enhancing customer experience and operational efficiency. Their range of services, including inbound support and marketing analytics, can help new businesses establish a solid foundation in customer relations while navigating the challenges of a competitive market. However, potential clients should assess whether the scale of Tele Access aligns with their specific growth ambitions.
Can
Tele Access
be considered a good service provider for SMBs?
Tele Access is well-positioned to support small and medium businesses (SMBs) with its tailored service offerings. Their emphasis on customer satisfaction and operational improvement can significantly benefit SMBs looking to optimize their business processes and enhance customer interactions. The company's flexible delivery model and focus on business performance make them a strong contender for SMBs aiming for growth and scalability.
Can
Tele Access
be considered a good service provider for enterprises?
While Tele Access primarily serves smaller to medium-sized businesses, large enterprises may also find value in their offerings. Their experience in delivering customer experience solutions and operational efficiency can contribute to the needs of larger organizations, particularly those seeking innovative strategies to enhance customer engagement. However, enterprises should consider their specific requirements for scale and complexity when evaluating Tele Access as a service provider.
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