Technotask
Customer Experience and Contact Center
Technotask Business Solutions Pvt Ltd is an AI-driven technology company that provides customer experience and contact center services for retail, e-commerce, and technology sectors, known for its innovative Gen-AI solutions.
Size
1K-5K
Private
Mission
To revolutionize global customer experiences through innovative, AI-powered solutions.
About
Technotask Business Solutions Pvt Ltd offers customer experience and contact center services along with back-office operations and AI and data services for clients in retail, e-commerce, and technology. The company operates using an offshore model and supports clients across India and internationally.
It is recognized for its AI-driven solutions that enhance customer satisfaction and reduce service costs, with a diverse workforce that enables personalized interactions at scale.
Services
Technotask Business Solutions Pvt Ltd provides customer experience and contact center services, supported by back-office operations and AI and data services. These services include inbound customer support, outbound telesales, live chat and messaging support, and email support, tailored to meet the specific needs of businesses and government agencies.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Business & Financial Research
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements, focusing on enhancing customer engagement and operational efficiency.
Unique Stregths
Technotask is known for its AI and Gen-AI powered solutions, offering clients significant cost reductions and improved customer satisfaction. Its approach includes a people-centric culture that fosters continuous learning and innovation, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Bhopal, India, the company operates using an offshore delivery model. It serves clients across India and in select international markets, with teams that adapt to client needs through flexible operational practices.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Technotask
?
Technotask specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, as well as live chat and messaging support. Additionally, they provide email support and customer experience consulting, which includes journey mapping. This diverse service portfolio is designed to cater to the unique demands of businesses across various sectors.
What additional services does
Technotask
provide?
In addition to their primary focus on customer experience and contact center services, Technotask also provides back-office operations and advanced AI and data services. These additional capabilities enhance their service offerings, allowing them to support clients in various aspects of business operations, from data management to operational efficiency.
When was
Technotask
founded?
Technotask was established in 2020, marking its entry into the market as a private company focused on enhancing customer experiences. As of 2024, the company has been in operation for about four years, reflecting a commitment to innovation and quality in its service offerings.
What industry verticals does
Technotask
serve?
Technotask operates primarily in the Retail & e-Commerce and Technology & SaaS sectors. This strategic focus allows them to tailor their services to meet the specific needs of clients within these industries, enhancing customer engagement and operational effectiveness.
What delivery model does
Technotask
offer?
Technotask utilizes an offshore delivery model, which means that their services are provided from a location outside the client's country, typically leveraging cost advantages and access to specialized skills. This model allows Technotask to serve clients both within India and in select international markets, aligning operational practices with client requirements for flexibility and efficiency.
How many employees and/or seats does
Technotask
have?
Technotask employs a workforce ranging between 1,000 to 5,000 individuals. This substantial employee base enables the company to offer scalable solutions and maintain high service quality across its diverse client portfolio.
Can
Technotask
be considered a good service provider for startups?
Can
Technotask
be considered a good service provider for SMBs?
Can
Technotask
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.