Technosys
Customer Experience and Contact Center
Technosys IT Management Pvt. Ltd. is a dynamic BPO company that provides customer experience and contact center services for retail and e-commerce, known for its innovative solutions and multilingual support.
Size
11-50
Private
Mission
About
Technosys IT Management Pvt. Ltd. offers customer experience and contact center services along with IT infrastructure and managed services for clients in retail and e-commerce. The company operates using an offshore model and supports global clients.
It is recognized for its comprehensive service offerings, with a strong emphasis on collaboration and responsiveness that enhances customer satisfaction.
Services
Technosys IT Management Pvt. Ltd. provides customer experience and contact center services, supported by IT infrastructure and managed services. These services include inbound customer support, outbound telesales, multilingual support, and technical support, tailored to meet the diverse needs of retail and e-commerce clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Cloud Migration & Management
Application Support & Maintenance
Cybersecurity Operations (SOC)
Data Engineering & ETL
Custom Application Development
Automation & RPA Enablement
ERP Consolidation & Support
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting multinational retail chains and e-commerce retailers with services aligned to industry-specific requirements and technology platforms such as advanced IT management and business process automation.
Unique Stregths
Technosys is known for its innovative business excellence frameworks and state-of-the-art technology platforms, offering clients cost-effective solutions that enhance process efficiency. Its approach includes a strong focus on collaboration and timely customer support, ensuring exceptional service delivery.
Delivery Footprint
Headquartered in Patna, India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in a remote environment to meet the needs of diverse clientele.
Certifications
ISO 20000-1:2011
ANSI/TIA942
ISO 27001:2005
ITSM 20000
ISO 22301:2012
CMMI Level 3
ISO 9001:2008
ISO/IEC 27001:2013
Verticals
Retail & e-Commerce
Clients
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What's the main service provided by
Technosys
?
Technosys specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in cloud migration and management, application support and maintenance, as well as cybersecurity operations, among other specialized services tailored to enhance the customer journey.
What additional services does
Technosys
provide?
In addition to their core offerings in customer experience and contact center services, Technosys provides a variety of other capabilities. Their extended service portfolio includes IT infrastructure and managed services, software engineering and product development, as well as AI and data services, ensuring that they can meet a diverse range of client requirements beyond just customer support.
When was
Technosys
founded?
Technosys was established in 2015, marking nearly a decade of dedicated service in the business process outsourcing sector. Since its inception, the company has focused on delivering exceptional customer experience solutions and IT services, building a reputation for quality and reliability in a competitive market.
What industry verticals does
Technosys
serve?
Technosys primarily serves the Retail & e-Commerce sectors, providing tailored services that meet the specific needs of these dynamic industries. Their expertise in supporting multinational retail chains and e-commerce platforms allows them to align their service offerings with the unique challenges and technology requirements of their clients.
What delivery model does
Technosys
offer?
Technosys utilizes an offshore delivery model, which means that they provide their services from locations outside the client's country, allowing for cost-effective solutions and access to a broader talent pool. This approach enables the company to serve clients globally while maintaining high standards of service quality and efficiency.
How many employees and/or seats does
Technosys
have?
Technosys has a workforce comprising between 11 to 50 employees. This size allows them to maintain a close-knit team capable of delivering personalized service while being agile enough to adapt to the evolving needs of their clients.
Can
Technosys
be considered a good service provider for startups?
Can
Technosys
be considered a good service provider for SMBs?
Can
Technosys
be considered a good service provider for enterprises?
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