TEAMSOS
IT Infrastructure and Managed Services
TEAMSOS is a BPO provider that provides IT infrastructure and managed services for industries such as insurance, retail, and telecommunications, known for its tailored solutions and local expertise.
Size
11-50
Private
Mission
To provide expert voice and data solutions for businesses.
About
TEAMSOS offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in insurance, retail, and gaming. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its focus on creating tailored solutions, with a commitment to understanding each client's unique needs and delivering expert voice and data solutions.
Services
TEAMSOS provides IT infrastructure and managed services, supported by customer experience and contact center solutions. These services include technical support, inbound customer support, and outbound telesales, covering various communication channels and tailored to meet specific client needs.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in insurance, retail, casino and gaming, international telecommunications, and automotive sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
TEAMSOS is known for its commitment to developing tailored solutions, offering clients unique technology that fits their operations. Its approach includes a strong focus on listening to business needs and delivering customized IT solutions, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Loomis, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to ensure local expertise and community involvement.
Certifications
No items found.
Verticals
Insurance
Retail & e-Commerce
Gaming & Entertainment
Telecommunications & Media
Clients
No items found.
What's the main service provided by
TEAMSOS
?
TEAMSOS specializes in IT infrastructure and managed services, providing a comprehensive range of support solutions that include technical assistance, inbound customer service, and outbound telesales. This diverse offering is designed to cater to the specific communication needs of their clients, ensuring that each solution is tailored to enhance customer engagement and operational efficiency.
What additional services does
TEAMSOS
provide?
In addition to their main offerings, TEAMSOS provides customer experience and contact center solutions. This expanded service portfolio allows them to support clients in enhancing their overall customer interactions and optimizing contact processes, further solidifying their position as a comprehensive service provider.
When was
TEAMSOS
founded?
TEAMSOS was established in 1992, marking over three decades of experience in the BPO industry as of 2024. Since its inception, the company has built a reputation for delivering expert voice and data solutions, continually adapting to meet the evolving needs of businesses across various sectors.
What industry verticals does
TEAMSOS
serve?
TEAMSOS serves a variety of industries, including Insurance, Retail & e-Commerce, Gaming & Entertainment, and Telecommunications & Media. This diverse industry focus allows the company to leverage its expertise and provide specialized services tailored to the unique challenges and requirements of each sector.
What delivery model does
TEAMSOS
offer?
TEAMSOS employs an onshore delivery model, which means that their services are provided locally within the United States. This approach ensures that their teams have a deep understanding of the local market and can offer personalized service, fostering community involvement and enhancing the client experience.
How many employees and/or seats does
TEAMSOS
have?
TEAMSOS has a workforce consisting of between 11 to 50 employees. This relatively small team size allows for agility and close collaboration, enabling the company to respond quickly to client needs and maintain a strong focus on delivering quality services.
Can
TEAMSOS
be considered a good service provider for startups?
Can
TEAMSOS
be considered a good service provider for SMBs?
Can
TEAMSOS
be considered a good service provider for enterprises?
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