Teams.ph
Customer Experience and Contact Center
Teams.ph is a Philippines-based outsourcing firm that provides customer experience and contact center solutions for banking, financial services, technology, and retail, known for its tailored support and commitment to client success.
Size
Private
Mission
To deliver exceptional results globally through continuous improvement and data-driven insights.
About
Teams.ph offers customer experience and contact center solutions along with a range of back-office services for clients in banking, financial services, technology, and retail. The company operates using an offshore delivery model and supports businesses of all sizes.
It is recognized for its commitment to quality and employee empowerment, with a focus on nurturing talent and delivering exceptional customer satisfaction.
Services
Teams.ph provides customer experience and contact center solutions supported by various back-office services, including fraud detection, content writing, and machine learning. These services cover inbound and outbound support, technical assistance, and order management, tailored to meet the specific needs of clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Claims Processing
Knowledge-Base Maintenance
Data Entry & Data Processing
Content Moderation
CRM Data Cleansing & Enrichment
Data Annotation & Labelling
Audio Transcription & Speech Labelling
Machine-Learning Model Development
Industries Served
The company serves clients in banking, financial services, technology, retail, and e-commerce. It has experience supporting businesses ranging from startups to large enterprises, with services aligned to industry-specific requirements and technology platforms such as Zendesk and Salesforce.
Unique Stregths
Teams.ph is known for its employee-centric culture and dedication to client success, offering clients a collaborative and passionate partnership. Its approach includes leveraging advanced software tools and data analytics for continuous improvement, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to provide 24/7 support tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Technology & SaaS
Retail & e-Commerce
Telecommunications & Media
Clients
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What's the main service provided by
Teams.ph
?
Teams.ph specializes in providing comprehensive customer experience and contact center solutions, effectively meeting the needs of various clients. Their service offerings include a wide range of back-office operations such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, and social media customer care. Additionally, they provide live chat and messaging support, email support, order management and fulfillment, along with quality assurance and monitoring. The company also excels in voice-of-customer analytics, claims processing, knowledge-base maintenance, and data management services, enriching client operations with capabilities in data entry, content moderation, CRM data cleansing, and machine-learning model development.
What additional services does
Teams.ph
provide?
When was
Teams.ph
founded?
Teams.ph was established in 2003, making it a seasoned player in the business process outsourcing industry with over 20 years of experience. Since its inception, the company has committed itself to delivering exceptional service and adapting to the evolving needs of its clients across various sectors.
What industry verticals does
Teams.ph
serve?
Teams.ph serves a diverse range of industries including Banking & Financial Services, Insurance, Technology & SaaS, Retail & e-Commerce, and Telecommunications & Media. This broad industry focus allows the company to tailor its services to meet the specific demands of each sector, ensuring customer satisfaction and operational efficiency.
What delivery model does
Teams.ph
offer?
Teams.ph operates using an offshore delivery model, which means that their services are provided from a location outside of the client’s country. This approach allows them to leverage skilled talent in the Philippines, offering cost-effective solutions while maintaining high standards of service delivery. Their offshore model enables 24/7 support tailored to meet the unique needs of clients around the globe.
How many employees and/or seats does
Teams.ph
have?
Can
Teams.ph
be considered a good service provider for startups?
Teams.ph can be an excellent service provider for startups due to its adaptable service offerings and experience in supporting businesses from various backgrounds. With a focus on customer experience and contact center solutions, startups can benefit from their comprehensive range of services that include technical support and order management, which are crucial in the early stages of business development. The company's commitment to quality and employee empowerment ensures that startups receive the attention and support they need to grow.
Can
Teams.ph
be considered a good service provider for SMBs?
For small and medium businesses, Teams.ph presents a viable option as a service provider. Their extensive portfolio of services, combined with their offshore delivery model, allows them to scale operations according to the growth of their clients. This flexibility means that SMBs can utilize Teams.ph's capabilities without overextending their resources, making it easier to adapt to market demands and expand their customer base effectively.
Can
Teams.ph
be considered a good service provider for enterprises?
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