TDCX specializes in providing customer experience and contact center solutions. Their offerings encompass a variety of services including inbound customer support, outbound telesales, multilingual support, technical support for both Tier 1 and Tier 2 issues, as well as social media customer care and live chat support. Additionally, they offer email support, customer experience consulting, quality assurance, monitoring, and content moderation. This diverse range of services is tailored to enhance customer engagement and drive revenue for their clients.

TDCX was established in 1995, which means the company has been in operation for nearly 29 years as of 2024. Since its inception, TDCX has grown significantly, evolving its service offerings and expanding its global presence to meet the needs of its clients.

TDCX serves a diverse array of industries, focusing specifically on sectors such as Gaming & Entertainment, Retail & e-Commerce, Technology & SaaS, as well as Travel, Hospitality & Leisure. This broad industry focus allows them to provide tailored solutions that align with the unique requirements of each sector.

TDCX employs a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home/virtual options. Onshore refers to services provided within the same country as the client, while nearshore involves neighboring countries. Offshore services are delivered from locations outside the client's country, allowing for cost-effective solutions. The work-from-home model offers flexibility and resilience, enabling TDCX to maintain high service levels regardless of location.

TDCX boasts a workforce of over 10,000 employees, indicating a substantial operational capacity. This large team enables the company to scale its services effectively and meet the diverse needs of its clients across various markets.

TDCX is well-positioned to support small and medium-sized businesses with its scalable service portfolio and extensive experience. The company’s delivery model, which includes flexible options like work-from-home services, allows SMBs to engage with TDCX without the overhead associated with traditional setups. Additionally, TDCX's broad range of services ensures that they can cater to the specific needs of growing businesses, providing the support necessary for expansion and enhanced customer engagement.

TDCX is an excellent choice for enterprises and large corporations due to its significant operational scale and sophisticated service offerings. With a workforce exceeding 10,000 employees and a robust delivery model that spans various geographical locations, TDCX can meet the demanding requirements of large-scale operations. Their advanced capabilities in customer experience management and analytics, coupled with a commitment to quality and compliance, make them a reliable partner for enterprises aiming for operational excellence.