TCONTAKTO
Customer Experience and Contact Center
Tcontakto S.A.C. is a leading Peruvian company that provides customer experience and contact center services for banking, telecommunications, and healthcare sectors, known for its commitment to service excellence and client satisfaction.
Size
201-500
Private
Mission
To deliver reliable and innovative outsourcing solutions that enhance efficiency and customer satisfaction.
About
Tcontakto S.A.C. offers customer experience and contact center services along with outsourcing personnel and business intelligence for clients in banking, telecommunications, and healthcare. The company operates using an onshore model and supports medium-sized corporate clients in Latin America.
It is recognized for its strong reputation for service excellence, with a dedicated team of over 500 professionals committed to delivering innovative outsourcing solutions.
Services
Tcontakto S.A.C. provides customer experience and contact center services supported by outsourcing personnel and business intelligence. These services include inbound customer support, outbound telesales, and technical support, tailored to enhance client relations and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Campaign Management
Sales Enablement Content
Industries Served
The company serves clients in banking, telecommunications, healthcare, and retail sectors. It has experience supporting medium-sized corporate clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Tcontakto S.A.C. is known for its commitment to quality and adaptability, offering clients reliable and innovative outsourcing solutions. Its approach includes personalized client engagement and a focus on long-term relationships, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Miraflores, Lima, Peru, the company operates using an onshore delivery model. It serves clients primarily within Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
COPC
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
TCONTAKTO
?
TCONTAKTO specializes in providing customer experience and contact center solutions. Their main services include inbound customer support and outbound telesales, along with technical support across Tier 1 and Tier 2 levels. Additionally, they offer email support, campaign management, and sales enablement content, all designed to enhance client engagement and operational effectiveness.
What additional services does
TCONTAKTO
provide?
When was
TCONTAKTO
founded?
TCONTAKTO was established in 2006, making it 18 years old as of 2024. Since its inception, the company has grown significantly, establishing a strong reputation in the outsourcing industry, particularly in customer experience and contact center services.
What industry verticals does
TCONTAKTO
serve?
TCONTAKTO operates within several key industries, including Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, and Retail & e-Commerce. This diverse vertical focus allows them to tailor their services to meet the specific needs of clients across these sectors.
What delivery model does
TCONTAKTO
offer?
TCONTAKTO employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, in this case, Peru. This approach allows for closer collaboration and better understanding of local market dynamics, ensuring that they can meet the unique needs of their clients effectively.
How many employees and/or seats does
TCONTAKTO
have?
TCONTAKTO has a workforce comprising between 201 to 500 employees. This size positions them well to handle various client needs while maintaining a personalized approach to service delivery.
Can
TCONTAKTO
be considered a good service provider for startups?
Can
TCONTAKTO
be considered a good service provider for SMBs?
TCONTAKTO is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and experience in delivering tailored solutions. Their focus on customer experience and support ensures that SMBs can enhance their operational efficiency and customer satisfaction without the complexities often associated with larger providers.
Can
TCONTAKTO
be considered a good service provider for enterprises?
While TCONTAKTO primarily serves medium-sized corporate clients, its robust service portfolio and commitment to quality make it a credible option for enterprises as well. Their experience in handling complex customer interactions and their COPC certification highlight their capability to deliver reliable and sophisticated outsourcing solutions for larger companies.
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