TaskUs
Customer Experience and Contact Center
TaskUs is a leading provider of outsourced digital services that provides customer experience and contact center solutions for technology, e-commerce, and healthcare industries, known for its innovative culture and commitment to quality.
Size
over-10K
Public
100m-1b
Mission
About
TaskUs offers customer experience and contact center solutions along with back-office operations and AI services for clients in technology, e-commerce, gaming, and healthcare. The company operates using an onshore, nearshore, and offshore delivery model and supports a diverse range of global clients.
It is recognized for its people-first culture, with a strong emphasis on employee authenticity and innovative service delivery that meets the evolving needs of its partners.
Services
TaskUs provides customer experience and contact center solutions supported by back-office operations and AI services. These services cover omni-channel customer care, content moderation, and risk management, tailored to support client needs in enhancing customer interactions and ensuring compliance.
Capabilities
Content Moderation
Customer & Marketing Analytics
Industries Served
The company serves clients in technology, e-commerce, gaming, streaming media, food delivery, ride sharing, financial services, and healthcare. It has experience supporting major brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
TaskUs is known for its innovative outsourcing approach and commitment to fostering a workplace culture where employees can be their authentic selves. Its approach includes a culture-first operational philosophy, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in New Braunfels, Texas, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across the Philippines, the United States, India, and other international locations, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Gaming & Entertainment
Healthcare & Life Sciences
Insurance
Logistics Transport & Supply-Chain
Clients
BSNL
Jaguar Land Rover (JLR)
What's the main service provided by
TaskUs
?
TaskUs specializes in delivering exceptional customer experience and contact center solutions. Their offerings extend to content moderation and analytics related to customer and marketing insights. This comprehensive approach ensures that clients receive tailored support for enhancing customer interactions and maintaining compliance across various channels.
What additional services does
TaskUs
provide?
In addition to its primary offerings, TaskUs provides a range of supplementary services including back-office operations and AI-driven data services. These additional capabilities enhance their value proposition, allowing them to support clients with comprehensive solutions that go beyond standard customer care.
When was
TaskUs
founded?
TaskUs was established in 2008, marking over 15 years of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, building a reputation for innovative solutions and a commitment to employee satisfaction.
What industry verticals does
TaskUs
serve?
TaskUs serves a diverse range of industries including Technology & SaaS, Gaming & Entertainment, Healthcare & Life Sciences, Insurance, and Logistics, as well as Transport & Supply-Chain. This broad focus enables them to cater to the unique needs of various sectors effectively.
What delivery model does
TaskUs
offer?
TaskUs employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, while nearshore involves services provided from a neighboring country. Offshore delivery means that services are rendered from more distant locations, allowing for cost-effectiveness and access to a global talent pool.
How many employees and/or seats does
TaskUs
have?
TaskUs boasts a workforce of over 10,000 employees, reflecting its scale and capacity to handle a significant volume of client needs. This extensive team enables the company to deliver consistent and high-quality service across various operations.
Can
TaskUs
be considered a good service provider for startups?
TaskUs can be an excellent partner for startups, particularly those in the technology and e-commerce sectors. With a robust service portfolio that includes customer experience solutions and analytics, startups can leverage TaskUs's expertise to establish a strong customer focus from the outset. Their flexible delivery model also allows startups to scale operations according to their growth trajectory.
Can
TaskUs
be considered a good service provider for SMBs?
For small and medium businesses, TaskUs presents a compelling option due to its adaptability and extensive service offerings. Their experience in various verticals and commitment to quality service can help SMBs enhance their customer interactions and streamline operations, making it easier for them to compete in their respective markets.
Can
TaskUs
be considered a good service provider for enterprises?
TaskUs is well-suited for enterprises and large organizations, offering reliable, scalable solutions backed by a significant workforce and industry accolades. Their innovative approach and proven track record in managing complex customer service needs position them as a trustworthy partner for large companies seeking to optimize their operational efficiency.
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