TASCO
Customer Experience and Contact Center
TASCO Message Centers is a Maryland-based company that provides customer experience and contact center services for healthcare and general businesses, known for its over 85 years of experience and commitment to personalized service.
Size
1-10
Private
10m-50m
Mission
About
TASCO Message Centers offers customer experience and contact center services along with 24-hour live answering and communication solutions for clients in healthcare and general business sectors. The company operates using an onshore model and supports clients across the Mid-Atlantic, Midwest, and southern regions.
It is recognized for its A+ rating with the Better Business Bureau, with a focus on combining friendly operators and advanced technology to deliver reliable communication services.
Services
TASCO Message Centers provides customer experience and contact center services supported by 24-hour live answering and tailored communication solutions. These services cover voice, email, and messaging channels, and are designed to meet the specific needs of businesses and medical practices.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare and general business sectors. It has experience supporting various client types, including medical practices and service-oriented businesses, with services aligned to industry-specific requirements.
Unique Stregths
TASCO Message Centers is known for its long-standing heritage and commitment to personalized service, offering clients a blend of traditional operator skills and modern technology. Its approach includes a small, dedicated team that ensures consistent and professional communication, helping clients maintain strong customer relationships.
Delivery Footprint
Headquartered in Baltimore, Maryland, the company operates using an onshore delivery model. It serves clients across the Mid-Atlantic, Midwest, and southern regions, with teams working on-site to provide direct and personalized customer interaction.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
TASCO
?
TASCO specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, email support, live chat and messaging support, as well as CX consulting and journey mapping. This diverse range of services is designed to cater to the unique needs of businesses, ensuring effective communication across various channels.
What additional services does
TASCO
provide?
When was
TASCO
founded?
Founded in 1930, TASCO has been in operation for over 93 years, establishing itself as a reliable provider of customer experience solutions. With a long history in the industry, the company has developed significant expertise in delivering tailored communication services.
What industry verticals does
TASCO
serve?
TASCO serves clients primarily in the Healthcare & Life Sciences and Retail & e-Commerce sectors. This focus allows the company to cater its services to meet the specific demands and requirements of these industries, ensuring that they can effectively support their clients.
What delivery model does
TASCO
offer?
TASCO operates using an onshore delivery model, which means that their services are provided within the same country as their clients. This approach enhances communication and customer interaction, as teams are located on-site and can engage directly with clients. Onshore delivery often leads to higher service quality and more personalized support.
How many employees and/or seats does
TASCO
have?
TASCO has a small workforce, consisting of between 1 to 10 employees. This size allows for a close-knit team environment, fostering collaboration and personalized service delivery tailored to each client's needs.
Can
TASCO
be considered a good service provider for startups?
TASCO's services can be particularly beneficial for startups looking for dedicated customer support solutions. With a focus on personalized service and a range of communication options, startups can leverage TASCO's expertise to establish strong customer relationships from the beginning. The company's onshore delivery model also ensures that startups receive responsive and reliable support as they grow.
Can
TASCO
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) will find TASCO to be a suitable service provider due to its flexibility and tailored service offerings. The company's experience in handling diverse client needs, particularly in the healthcare and retail sectors, positions it well to support SMBs as they scale. TASCO's commitment to personalized service can help these businesses maintain strong customer engagement and satisfaction.
Can
TASCO
be considered a good service provider for enterprises?
While TASCO has a strong focus on personalized service, its small workforce may limit its capacity to handle the large-scale demands of enterprise-level clients. However, for smaller divisions or specific projects within larger companies, TASCO can still provide reliable customer experience solutions. Enterprises looking for comprehensive, robust support might find that TASCO's offerings are more suited for tailored engagements rather than extensive contract agreements.
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