TalkSure
Customer Experience and Contact Center
Talksure is an independent financial services provider that provides customer experience and contact center solutions for banking, financial services, insurance, healthcare, and government sectors, known for its innovative customer engagement strategies.
Size
501-1K
Private
50m-100m
Mission
About
Talksure offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, claims processing, billing & invoicing, and employee helpdesk services for clients in banking, financial services, insurance, healthcare, and government sectors. The company operates using an onshore delivery model and supports both South African and international clients.
It is recognized for its substantial daily customer engagement, generating over 30,000 new sales each month, with a focus on developing local talent and community involvement.
Services
Talksure provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, claims processing, billing & invoicing, and employee helpdesk services. These services cover various channels and are tailored to support client needs in managing customer interactions and enhancing sales performance.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Billing & Invoicing
Employee Helpdesk
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, and government sectors. It has experience supporting both local and multinational organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Talksure is known for its innovative customer engagement strategies, offering clients a robust contact center operation that engages with over 65,000 potential customers daily. Its approach includes a strong emphasis on local talent development and community support initiatives, which help deliver consistency and social impact at scale.
Delivery Footprint
Headquartered in Umhlanga, KwaZulu-Natal, South Africa, the company operates using an onshore delivery model. It serves clients across South Africa and has expanded its operations internationally, including registration in Australia, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
TalkSure
?
TalkSure specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, claims processing, billing and invoicing, as well as employee helpdesk services. This diverse range of services is designed to effectively manage customer interactions and boost sales performance across various channels.
What additional services does
TalkSure
provide?
When was
TalkSure
founded?
TalkSure was established in 2010, which means that as of 2024, the company has been in operation for 14 years. Since its inception, TalkSure has grown significantly, positioning itself as a key player in the customer experience and contact center industry.
What industry verticals does
TalkSure
serve?
TalkSure serves a variety of sectors, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Government & Public Sector. This diverse industry focus allows them to tailor their services to meet the specific needs of their clients.
What delivery model does
TalkSure
offer?
TalkSure operates using an onshore delivery model, which means that their services are provided within the same country as their clients, in this case, South Africa. This approach enhances communication and collaboration, ensuring a more seamless integration of services tailored to local market needs.
How many employees and/or seats does
TalkSure
have?
TalkSure employs between 501 and 1,000 individuals, indicating a robust workforce capable of managing a high volume of customer interactions and supporting a diverse range of services.
Can
TalkSure
be considered a good service provider for startups?
While TalkSure has a strong service portfolio and a significant workforce, their offerings may be more suited for established businesses rather than startups. New businesses may find it challenging to leverage the full extent of TalkSure's capabilities without initial customer engagement and volume, which are typically needed to maximize the benefits of a comprehensive contact center solution.
Can
TalkSure
be considered a good service provider for SMBs?
TalkSure is well-positioned to support small and medium-sized businesses (SMBs) looking for reliable customer support and sales services. Their scalable service model, combined with experience across various industries, allows SMBs to benefit from professional customer engagement strategies that can help drive growth and retention.
Can
TalkSure
be considered a good service provider for enterprises?
TalkSure is an excellent choice for enterprises and large companies, given their substantial operational capacity and focus on customer engagement. Their sophisticated offerings and experience in managing high-volume interactions make them a reliable partner for larger organizations seeking to enhance their customer experience and sales performance.
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