Talk2Rep
Customer Experience and Contact Center
OutPLEX is a customer experience as a service (CXaaS) provider that offers customer experience and contact center solutions for retail, e-commerce, telecommunications, and SaaS, known for its pioneering use of AI and digital messaging technologies.
Size
201-500
Private
10m-50m
Mission
About
OutPLEX offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, live chat & messaging support, CX consulting & journey mapping, and quality assurance & monitoring for clients in retail, e-commerce, telecommunications, and SaaS. The company operates using a nearshore model and supports global brands looking to enhance their customer engagement.
It is recognized for its technology-driven approach that saves clients over 45% in operating costs, with a strong focus on digital messaging channels and AI automation.
Services
OutPLEX provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, live chat & messaging support, CX consulting & journey mapping, and quality assurance & monitoring. These services cover voice and digital messaging channels and are tailored to support client needs for enhanced customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, e-commerce, telecommunications, and SaaS. It has experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring a seamless customer experience across various channels.
Unique Stregths
OutPLEX is known for its pioneering use of AI and digital messaging technologies, offering clients a significant reduction in operating costs and higher ROI. Its approach includes a commitment to innovation and a focus on team development, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in remote environments to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Talk2Rep
?
Talk2Rep specializes in providing customer experience and contact center solutions. Their primary focus is on inbound customer support, complemented by outbound telesales and retention services, live chat and messaging support, as well as CX consulting and journey mapping. Additionally, they offer quality assurance and monitoring, ensuring that their clients receive comprehensive support tailored to enhance customer engagement across various channels.
What additional services does
Talk2Rep
provide?
When was
Talk2Rep
founded?
Talk2Rep was established in 2001, making it a well-established player in the customer experience and contact center industry with over 23 years of experience. Since its inception, the company has evolved its service offerings to meet the changing needs of its clients and the market.
What industry verticals does
Talk2Rep
serve?
Talk2Rep serves a diverse range of industries, focusing specifically on retail and e-commerce, telecommunications and media, as well as technology and SaaS. This targeted approach enables them to deliver solutions that are well-aligned with the unique requirements of these sectors.
What delivery model does
Talk2Rep
offer?
Talk2Rep employs a nearshore delivery model, which allows them to provide services from locations that are geographically close to their clients. This model facilitates efficient communication and operational flexibility, enabling the company to respond swiftly to client needs while maintaining high service quality.
How many employees and/or seats does
Talk2Rep
have?
Talk2Rep employs between 201 and 500 individuals, positioning itself as a medium-sized company in the BPO sector. This workforce size allows them to maintain a balance of personalized service and scalability, accommodating a variety of client requirements.
Can
Talk2Rep
be considered a good service provider for startups?
Talk2Rep could be a suitable service provider for startups looking to establish a strong customer support foundation. Their technology-driven approach, combined with a diverse range of services, allows startups to leverage expert customer engagement strategies while potentially reducing operational costs. However, startups should assess their specific needs and ensure that the scale of services aligns with their growth trajectory.
Can
Talk2Rep
be considered a good service provider for SMBs?
For small and medium businesses, Talk2Rep offers a compelling value proposition. Their comprehensive service portfolio and scalable solutions cater to the needs of SMBs looking for reliable customer support and engagement strategies. With their nearshore delivery model, SMBs can benefit from cost-effective services while maintaining high quality, making Talk2Rep a strong partner for businesses aiming to enhance their customer experience.
Can
Talk2Rep
be considered a good service provider for enterprises?
While Talk2Rep has capabilities that may appeal to enterprises, such as their experience with technology-driven solutions and a commitment to operational efficiency, they may not be the optimal choice for larger companies requiring extensive scalability or highly specialized service offerings. Their medium-sized employee base and focus on personalized service might be better suited for SMBs rather than very large organizations seeking comprehensive, large-scale support.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.