TAFASEEL specializes in providing comprehensive customer experience and contact center solutions. Their primary focus is on enhancing customer engagement through a variety of services, including inbound customer support and technical support at both tier 1 and tier 2 levels. Additionally, they offer CX consulting and journey mapping, customer and marketing analytics, as well as recruitment process outsourcing (RPO), payroll processing, and claims processing, ensuring a holistic approach to client needs.

In addition to their core customer experience and contact center solutions, TAFASEEL offers a range of supplementary services. These include back-office operations, HR recruitment and payroll services, as well as finance and accounting support. This extended service portfolio enables clients to streamline various business processes, enhancing overall operational efficiency.

TAFASEEL was established in 2011, which means the company has been operating for approximately 13 years. Since its inception, it has made significant strides in the business process outsourcing sector, expanding its services and expertise to cater to a diverse range of industries.

TAFASEEL serves various industries, showcasing its versatility and expertise. The key sectors include Banking & Financial Services, Insurance, Healthcare & Life Sciences, Technology & SaaS, Government & Public Sector, Retail & e-Commerce, Travel, Hospitality & Leisure, as well as Energy & Utilities. This broad industry focus allows TAFASEEL to tailor its services to meet the specific needs of each sector.

TAFASEEL employs an onshore delivery model, meaning that all services are provided within the same country where the company is headquartered, which is the UAE. This approach allows for closer collaboration with clients, enhanced service quality, and better understanding of local market dynamics, ensuring that customer interactions are handled effectively and efficiently.

TAFASEEL has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a close-knit team while also being capable of managing various service demands, providing personalized attention to clients and fostering strong relationships within the workforce.

For small and medium businesses (SMBs), TAFASEEL offers a flexible and scalable support structure. Their diverse service offerings, including customer support and back-office operations, are well-suited to help SMBs grow and adapt to changing market demands. The company's commitment to excellence and innovation provides SMBs with the necessary resources to enhance their operational capabilities and customer interactions.

TAFASEEL is well-positioned to serve enterprises and large companies due to its robust service capabilities and experienced workforce. With a focus on delivering high-quality services at scale, TAFASEEL can support the complex needs of large organizations, ensuring reliable and sophisticated offerings. Their experience working with diverse industry sectors allows them to implement tailored solutions that drive operational efficiency and customer satisfaction.