T C Kokua
Customer Experience and Contact Center
TC Kokua, LLC is a leading BPO company that provides customer experience and contact center solutions for various industries, known for its 100% local Hawaiian staff and commitment to delivering service with aloha.
Size
1-10
Private
1m-10m
Mission
To deliver customer service with kindness.
About
TC Kokua, LLC offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in travel, hospitality, telecommunications, and healthcare. The company operates using an onshore model and supports businesses across Hawaii and the U.S. mainland.
It is recognized for its local presence and cultural understanding, with a focus on providing personalized customer interactions that reflect the Hawaiian spirit of care and hospitality.
Services
TC Kokua, LLC provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover multiple communication channels, including phone, live chat, email, and SMS, and are tailored to support clients' customer engagement needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Lead Research & List Building
Industries Served
The company serves clients in travel, hospitality, telecommunications, gaming, real estate, healthcare, and non-profit sectors. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
TC Kokua is known for its 100% local Hawaiian staff, offering clients a culturally authentic and personalized customer experience. Its approach includes flexible and scalable pricing models, ensuring that clients pay only for the services they require while maintaining high service quality.
Delivery Footprint
Headquartered in Kihei, Maui, Hawaii, the company operates using an onshore delivery model. It serves clients across Hawaii and the U.S. mainland, with teams working in a local environment to ensure seamless communication and service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Gaming & Entertainment
Real Estate & Property Management
Healthcare & Life Sciences
Non-Profit & NGOs
Government & Public Sector
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
T C Kokua
?
T C Kokua specializes in enhancing customer experiences through its primary focus on customer experience and contact center solutions. Their service offerings include a variety of support options such as inbound customer assistance, outbound telesales, and tier 1/2 technical support. Additionally, they provide live chat and messaging support, email assistance, order management and fulfillment, as well as lead research and list building, ensuring a comprehensive approach to customer engagement across multiple channels.
What additional services does
T C Kokua
provide?
When was
T C Kokua
founded?
Founded in 2001, T C Kokua has been in operation for over 23 years. Established to provide exceptional customer service, the company has built a reputation for delivering personalized interactions that reflect the values and culture of Hawaii, aiming to enhance customer satisfaction and engagement.
What industry verticals does
T C Kokua
serve?
T C Kokua serves a diverse array of industries, including Travel, Hospitality & Leisure, Telecommunications & Media, Gaming & Entertainment, Real Estate & Property Management, Healthcare & Life Sciences, Non-Profit & NGOs, and Government & Public Sector. This broad industry focus allows them to tailor their services to meet the unique demands and sensitivities of each sector.
What delivery model does
T C Kokua
offer?
The company operates using an onshore delivery model, meaning that all services are provided within the same country, specifically from Hawaii. This approach allows for seamless communication and a deeper cultural understanding of client needs, enhancing the overall quality of service delivered to customers.
How many employees and/or seats does
T C Kokua
have?
T C Kokua has a small workforce, with between 1 to 10 employees. This intimate team size enables them to focus on personalized service and maintain a close-knit culture that aligns with their mission of delivering customer service with kindness.
Can
T C Kokua
be considered a good service provider for startups?
For startups, T C Kokua can be a suitable service provider, particularly due to their small team and personalized service approach. Startups often benefit from a hands-on partner that understands their unique challenges and can offer flexible solutions tailored to their specific needs, making T C Kokua a potentially good fit in their early stages.
Can
T C Kokua
be considered a good service provider for SMBs?
T C Kokua is well-positioned to support small and medium businesses, offering scalable services that can grow alongside their clients. Their focus on flexible pricing and a tailored approach to customer engagement allows SMBs to benefit from high-quality support without the burden of unnecessary costs, making it an attractive option for businesses looking to enhance their customer experience.
Can
T C Kokua
be considered a good service provider for enterprises?
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