T AND T Groups
Customer Experience and Contact Center
T AND T Holdings (Private) Limited is an ISO 9001:2015 certified company that provides customer experience and contact center solutions for banking and financial services, known for its commitment to high-quality service and client trust.
Size
Private
Mission
To build trust through excellence, serving both locally and internationally.
About
T AND T Holdings (Private) Limited offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in banking and financial services. The company operates using an offshore model and supports local and international clients.
It is recognized for its commitment to service excellence, with a team of professionally trained staff dedicated to delivering effective outsourcing solutions tailored to client needs.
Services
T AND T Holdings (Private) Limited provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, technical support (Tier 1/2), and CX consulting & journey mapping. Each solution is customized to support clients' operational goals and enhance customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services, with experience supporting businesses of all sizes. Its services are aligned with industry-specific requirements, ensuring effective management of customer interactions and financial recovery processes.
Unique Stregths
T AND T Holdings is known for its commitment to high-quality service and professional conduct, offering clients a respectful and effective approach to outsourcing. Its operational practices include 24x7 onsite and hosted call center solutions, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Colombo, Sri Lanka, the company operates using an offshore delivery model. It serves clients locally and internationally, with teams working in both onsite and virtual environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
T AND T Groups
?
T AND T Groups specializes in customer experience and contact center solutions, designed to enhance client interactions and operational efficiency. Their main offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping services to help businesses optimize their customer engagement strategies.
What additional services does
T AND T Groups
provide?
In addition to their primary focus on customer experience and contact center solutions, T AND T Groups also offers IT infrastructure and managed services, as well as finance and accounting services. This extended portfolio allows them to support a broader range of client needs, ensuring comprehensive outsourcing solutions.
When was
T AND T Groups
founded?
T AND T Groups was established in 2017, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for seven years, during which it has built a reputation for delivering high-quality customer experience solutions.
What industry verticals does
T AND T Groups
serve?
T AND T Groups serves various industries, specifically focusing on Banking & Financial Services and Telecommunications & Media. This targeted approach allows them to tailor their service offerings to meet the unique demands and challenges of these sectors.
What delivery model does
T AND T Groups
offer?
T AND T Groups employs an offshore delivery model, meaning their services are provided from locations outside of the client’s home country. This model enables them to offer cost-effective solutions while maintaining high standards of service, leveraging a skilled workforce in Sri Lanka to cater to clients both locally and internationally.
How many employees and/or seats does
T AND T Groups
have?
Can
T AND T Groups
be considered a good service provider for startups?
T AND T Groups can be a valuable partner for startups looking to establish efficient customer support and operational processes. With their focused services in customer experience and technical support, startups can benefit from professional guidance and scalable solutions as they grow. However, startups should evaluate whether the company's offerings align with their specific needs, especially in terms of budget and service requirements.
Can
T AND T Groups
be considered a good service provider for SMBs?
For small and medium-sized businesses, T AND T Groups presents a solid option for outsourcing customer support and technical services. Their experience in the banking and telecommunications sectors equips them to handle the unique demands of SMBs, offering scalable solutions that can grow alongside the business. The combination of their service portfolio and commitment to quality makes them well-suited to support SMBs in enhancing customer interactions and operational efficiency.
Can
T AND T Groups
be considered a good service provider for enterprises?
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