Systems Limited specializes in business process outsourcing, with a strong focus on customer experience and contact center services. Their offerings encompass a wide range of support solutions, including inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, data entry and processing, billing and invoicing, procure-to-pay services, accounts payable, claims processing, and legal process outsourcing. Additionally, they provide customer and marketing analytics, campaign management, process assessment and transition management, as well as performance management and SLA reporting, ensuring a comprehensive suite of services tailored to enhance operational efficiency.

In addition to their primary focus on customer experience and contact center services, Systems Limited offers a range of supplementary services. These include back-office operations, finance and accounting, as well as knowledge and research services. This extended service portfolio allows them to provide comprehensive support for their clients' operational and financial needs.

Established in 1977, Systems Limited has been in operation for over 46 years. Since its inception, the company has continually evolved to meet the changing needs of its clients, becoming a leading provider of outsourcing and contact center solutions in various industries.

Systems Limited serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Manufacturing & Industrial, and Government & Public Sector. Their extensive experience in these sectors enables them to provide tailored solutions that address specific industry challenges.

Systems Limited employs a hybrid delivery model, offering services through onshore, nearshore, offshore, and a combination of these approaches. Onshore refers to services provided within the same country as the client, nearshore involves services from neighboring countries, and offshore means delivering services from a distant country. This flexible model allows Systems Limited to cater to the unique needs of their clients while optimizing operational efficiency and cost-effectiveness.

Systems Limited boasts a workforce of between 5,000 and 10,000 employees, reflecting a substantial team dedicated to delivering high-quality services. This size enables the company to handle large-scale projects while maintaining a focus on individual client needs.