Syrow
Customer Experience and Contact Center
Syrow is a BPO company that provides customer experience and contact center solutions for startups and MSMEs, known for its AI-powered omnichannel support.
Size
51-200
Public
10m-50m
Mission
About
Syrow offers customer experience and contact center solutions along with inbound customer support, live chat, email support, and social media customer care for clients in banking and financial services. The company operates using a work-from-home model and supports startups and medium-sized enterprises globally.
It is recognized for its blend of AI and human support, with a commitment to delivering high-quality customer service and innovative strategies tailored to client needs.
Services
Syrow provides customer experience and contact center solutions supported by inbound customer support, live chat and messaging support, email support, and social media customer care. These services cover multiple communication channels and are tailored to support the customer engagement needs of startups and MSMEs.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Social Media Customer Care
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in banking and financial services. It has experience supporting startups and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms such as AI-powered chatbots and voice analytics.
Unique Stregths
Syrow is known for its innovative blend of AI and human-powered customer support, offering clients 24/7 availability and comprehensive analytics. Its approach includes a research-led methodology that equips organizations with actionable insights, ensuring efficient and effective customer care.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using a work-from-home delivery model. It serves clients across the United States, United Kingdom, and India, with teams working remotely to provide round-the-clock support.
Certifications
CISD
PCI DSS
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Syrow
?
Syrow specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, live chat and messaging assistance, email support, and social media customer care, ensuring they cater to diverse communication needs. This multi-channel approach is designed to enhance customer engagement, particularly for clients in the banking and financial services sector.
What additional services does
Syrow
provide?
When was
Syrow
founded?
Syrow was established in 2014, marking nearly a decade of providing exceptional customer experience solutions. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, focusing on innovative strategies and high-quality service delivery.
What industry verticals does
Syrow
serve?
Syrow primarily serves the Banking & Financial Services sector. Their expertise in this industry allows them to tailor their customer support solutions to meet the specific requirements and expectations of clients within this vertical.
What delivery model does
Syrow
offer?
Syrow operates on a work-from-home delivery model, which enables their team to provide flexible and efficient services from remote locations. This approach allows the company to leverage a diverse talent pool and offer 24/7 support to clients across various regions, ensuring that customer needs are met promptly and effectively.
How many employees and/or seats does
Syrow
have?
Syrow has a workforce ranging between 51 to 200 employees. This size allows them to maintain a personalized approach to service while having sufficient resources to manage a variety of client needs and projects.
Can
Syrow
be considered a good service provider for startups?
Syrow is well-suited to support startups, particularly in the banking and financial services industry. Their tailored customer experience solutions, combined with a flexible work-from-home model, allow them to meet the unique challenges faced by new businesses. By offering a blend of AI-driven and human support, they can provide startups with the quality service they need to establish their brand and engage with customers effectively.
Can
Syrow
be considered a good service provider for SMBs?
Syrow is an excellent service provider for small and medium-sized businesses (SMBs). With a focus on delivering high-quality customer support and a range of services designed to enhance customer engagement, they are well-equipped to assist SMBs in their growth journeys. Their experience in providing scalable solutions ensures that they can adapt to the evolving needs of these businesses as they expand.
Can
Syrow
be considered a good service provider for enterprises?
While Syrow's primary focus is on serving startups and SMBs, their innovative approach and commitment to quality could also benefit larger enterprises. However, their offerings are more tailored to smaller organizations, which may limit their appeal to large companies seeking extensive, enterprise-level solutions. Their certifications, such as CISD and PCI DSS, do provide a level of assurance regarding reliability and compliance, which is important for larger clients.
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