Synergy
Sales and Lead-Generation Services
Synergy BPO is a full-service Business Process Outsourcing company that provides sales and lead-generation services for various industries, known for its customized contact center solutions and multilingual capabilities.
Size
51-200
Private
Mission
To synergize business.
About
Synergy BPO offers sales and lead-generation services along with customer experience and contact center solutions for clients across diverse industries. The company operates using a flexible delivery model and supports businesses globally.
It is recognized for its professional service and commitment to enhancing customer interactions, with a dedicated team of skilled professionals leveraging advanced technology to ensure exceptional service quality.
Services
Synergy BPO provides sales and lead-generation services supported by customer experience and contact center solutions. These services include telemarketing, technical support, and virtual assistance, tailored to support client engagement and operational efficiency.
Capabilities
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Email Marketing Production
Social Media Management
SEO & Website Optimisation
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
Industries Served
The company serves clients in various industries, focusing on specific customer interaction needs. It has experience supporting businesses that require effective communication and engagement strategies across multiple channels.
Unique Stregths
Synergy BPO is known for its customized contact center solutions and multilingual service capabilities, offering clients cost-effective outsourcing without compromising quality. Its approach includes leveraging advanced tools and techniques to enhance client business outcomes and ensure professional communication.
Delivery Footprint
Headquartered in Irving, Texas, the company operates using a flexible delivery model, serving clients globally with teams that can work in both onshore and offshore environments depending on client needs.
Certifications
ISO/IEC 27001:2022
Verticals
No items found.
Clients
Pinnacle Group
What's the main service provided by
Synergy
?
Synergy specializes in providing sales and lead-generation services, which are complemented by a variety of additional capabilities. Their offerings include lead research and list building, outbound sales development representative (SDR) services including cold calling, inbound lead qualification, appointment setting, and email marketing production. Additionally, they excel in social media management, search engine optimization (SEO) and website optimization, as well as technical support at both tier 1 and tier 2 levels. Their customer support solutions encompass live chat and messaging support, email support, and customer and marketing analytics, ensuring a comprehensive approach to client engagement.
What additional services does
Synergy
provide?
In addition to their primary focus on sales and lead-generation, Synergy offers a range of supplementary services that enhance their value proposition. Their portfolio includes customer experience and contact center solutions, alongside marketing operations, which further demonstrate their commitment to supporting client needs across various operational spectrums.
When was
Synergy
founded?
Synergy was established in 2013, marking over a decade of experience in the business process outsourcing industry as of 2024. Since its inception, the company has developed a reputation for delivering quality services, adapting to the evolving needs of its clients and the market.
What industry verticals does
Synergy
serve?
What delivery model does
Synergy
offer?
How many employees and/or seats does
Synergy
have?
Synergy has a workforce that ranges between 51 and 200 employees, indicating a small to mid-sized team. This size allows for a personalized approach to client relationships while maintaining the operational capabilities necessary to deliver effective outsourcing solutions.
Can
Synergy
be considered a good service provider for startups?
Synergy can be a beneficial service provider for startups due to its flexible delivery model and diverse service offerings. The company’s ability to tailor solutions to meet the unique challenges faced by startups means they can effectively support early-stage businesses in building their customer bases and establishing market presence. With a skilled team and advanced technology backing their services, startups can leverage Synergy's expertise to achieve operational efficiency and growth.
Can
Synergy
be considered a good service provider for SMBs?
Synergy is well-suited for small and medium businesses seeking reliable outsourcing solutions. Their scalable service offerings, combined with a strong focus on customer engagement and operational support, make them an ideal partner for SMBs looking to enhance their marketing and customer service efforts. The company’s commitment to quality and flexibility allows them to adapt to the specific needs of growing businesses, providing critical support as they expand.
Can
Synergy
be considered a good service provider for enterprises?
While Synergy primarily caters to small and medium businesses, its comprehensive service offerings and ISO/IEC 27001:2022 certification suggest that they can also support larger enterprises. Their advanced technologies and multilingual capabilities provide a robust foundation for managing complex customer interactions and marketing operations. However, larger companies may want to assess whether Synergy’s scale aligns with their extensive operational requirements, as the company is positioned more towards delivering personalized service rather than the extensive resource capacities typical of large enterprises.
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