Swivelt specializes in providing comprehensive sales and lead-generation services, which are complemented by a suite of additional offerings. Their services encompass inbound customer support, outbound telesales and retention, multilingual support, and campaign management, among others. This diverse range ensures that they can meet the specific needs of clients across various communication channels, enhancing both customer engagement and operational efficiency.

In addition to their primary focus on sales and lead-generation, Swivelt also offers a range of other services aimed at enhancing overall client operations. These include customer experience and contact center solutions, back-office operations, and shared-services transformation. This extended portfolio allows them to support businesses comprehensively, addressing various operational needs beyond just sales.

Swivelt was established in 2018, marking it as a relatively young player in the business process outsourcing industry. As of 2024, the company has been operating for approximately six years, during which it has carved a niche for itself by focusing on client-centric solutions and effective service delivery.

Swivelt serves a variety of industries, including Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Gaming & Entertainment, Technology & SaaS, and Government & Public Sector. This wide-ranging industry focus allows them to tailor their services to meet the unique demands of both B2C and B2B clients across different sectors.

Swivelt employs a flexible delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore refers to services provided within the same country as the client, while nearshore services are delivered from neighboring countries. Offshore services are those provided from distant countries, often to leverage cost advantages. Their hybrid model combines these methods, allowing for a tailored approach that meets client requirements effectively, including options for remote and virtual work setups.

Swivelt operates with a small team, comprising between 1 to 10 employees. This lean workforce size enables them to maintain agility and a personalized approach in their service delivery, ensuring that each client receives dedicated attention and tailored solutions.

Swivelt is well-suited to serve small and medium-sized businesses (SMBs) by offering scalable solutions that can grow alongside them. Their emphasis on personalized service and flexibility means that SMBs can access targeted support in sales and customer engagement without the need for large-scale infrastructure. This adaptability is vital for SMBs aiming to expand their reach and improve operational efficiency in a competitive landscape.