SureCall
Customer Experience and Contact Center
SureCall Contact Centers Ltd. is a purpose-driven BPO company that provides customer experience and contact center solutions for diverse industries, known for its innovative technology and customized service offerings.
Size
11-50
Private
under-1m
Mission
About
SureCall Contact Centers Ltd. offers customer experience and contact center solutions along with back-office services for clients in various industries. The company operates using an onshore delivery model and supports small and medium enterprises as well as large corporations.
It is recognized for service excellence, with a focus on delivering customized solutions that yield tangible results and foster client peace of mind.
Services
SureCall Contact Centers Ltd. provides customer experience and contact center solutions supported by back-office services and specific offerings such as inbound customer support, social media customer care, data entry & data processing, voice-of-customer analytics, campaign management, and content moderation. These services cover multiple communication channels and are tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Social Media Customer Care
Data Entry & Data Processing
Voice-of-Customer (VOC) Analytics
Campaign Management
Content Moderation
Industries Served
The company serves clients in diverse industries. It has experience supporting small and medium enterprises as well as large corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SureCall is known for its innovation and state-of-the-art technology, offering clients peace of mind through customized solutions. Its approach includes ongoing training and support, which help deliver consistency at scale and ensure high-quality customer interactions.
Delivery Footprint
Headquartered in Fremont, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
SureCall
?
SureCall specializes in providing comprehensive customer experience and contact center solutions, along with essential back-office support. Their offerings include a variety of services such as inbound customer support, social media customer care, data entry and data processing, voice-of-customer analytics, campaign management, and content moderation. This diverse portfolio allows them to cater to different client needs across multiple industries, ensuring that each solution is tailored for optimal results.
What additional services does
SureCall
provide?
When was
SureCall
founded?
SureCall was established in 1979, making it a well-established player in the customer experience and contact center industry. With over 45 years in business, the company has built a solid reputation for service excellence and innovation, adapting to the evolving needs of its clients and the market.
What industry verticals does
SureCall
serve?
What delivery model does
SureCall
offer?
SureCall employs an onshore delivery model, meaning that their services are provided within the same country as their clients, which in this case is Canada. This approach ensures that communication is seamless and that the company can maintain high standards of service quality. By operating onshore, SureCall leverages local expertise and knowledge, enhancing the overall customer experience for its clients.
How many employees and/or seats does
SureCall
have?
SureCall has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service while also being agile enough to adapt to client needs efficiently.
Can
SureCall
be considered a good service provider for startups?
Can
SureCall
be considered a good service provider for SMBs?
SureCall is an excellent service provider for small and medium-sized businesses (SMBs). Their extensive range of services, combined with a focus on delivering customized solutions, positions them well to support the unique challenges faced by SMBs. The company's onshore delivery model further enhances their capability to provide high-quality customer interactions, making them a reliable partner for businesses looking to grow and streamline their operations.
Can
SureCall
be considered a good service provider for enterprises?
While SureCall is well-equipped to support enterprises and large companies, their strengths lie more prominently in serving small and medium businesses. However, their experience with various industries and the ability to deliver tailored solutions can also benefit larger organizations seeking reliable customer experience and contact center services. Their innovative technology and commitment to service excellence make them a dependable option for enterprises looking for efficient and effective customer engagement.
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