SureBpo
Customer Experience and Contact Center
SureBPO is a business process outsourcing provider that delivers customer experience and contact center solutions for healthcare, insurance, retail, telecommunications, and financial services, known for its flexible delivery model and cost-effective solutions.
Size
Private
Mission
About
SureBPO offers customer experience and contact center solutions along with back-office operations, finance and accounting, HR, recruitment and payroll, analytics and data, and marketing operations for clients in healthcare, insurance, retail, telecommunications, and financial services. The company operates using a multi-delivery model and supports clients across various regions.
It is recognized for its ability to reduce operational costs while improving service delivery, with a focus on leveraging skilled resources and advanced technology to meet client needs.
Services
SureBPO provides customer experience and contact center solutions supported by back-office operations, finance and accounting, human resources outsourcing, analytics and data services, and marketing operations. These services include inbound customer support, technical support, data entry and processing, billing and invoicing, payroll processing, and market analytics, tailored to support various business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Payroll Processing
Benefits Administration
Market & Competitive Intelligence
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare and life sciences, insurance, retail and e-commerce, telecommunications, and banking and financial services. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and quality service delivery.
Unique Stregths
SureBPO is known for its flexible and cost-effective outsourcing solutions, offering clients access to specialized skills without heavy investment. Its approach includes a multi-delivery model that allows for scalability and responsiveness, ensuring that clients can adapt to changing business needs while maintaining high levels of customer satisfaction.
Delivery Footprint
Headquartered in an unspecified location, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams working in hybrid environments to meet diverse operational demands.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
SureBpo
?
SureBPO specializes in customer experience and contact center solutions, providing a comprehensive suite of services that includes inbound customer support, technical support at Tier 1 and Tier 2 levels, as well as data entry and processing. Their offerings extend to billing and invoicing, accounts payable and receivable, payroll processing, benefits administration, and market and competitive intelligence, enabling clients to enhance their operational efficiency while focusing on core business activities.
What additional services does
SureBpo
provide?
In addition to its primary focus on customer experience and contact center solutions, SureBPO offers a wide range of supplementary services. These include back-office operations, finance and accounting support, human resource recruitment and payroll management, as well as analytics and data services. Furthermore, the company provides marketing operations and sales and lead-generation services, enhancing its ability to support clients across various facets of their operations.
When was
SureBpo
founded?
SureBPO was established in 2021, marking the beginning of its journey in the business process outsourcing industry. With a foundation built on delivering quality customer experience and operational support, the company has quickly adapted to market demands and has made significant strides in providing tailored solutions to its clients. As of 2024, SureBPO has been in operation for approximately three years.
What industry verticals does
SureBpo
serve?
SureBPO serves a diverse range of industries, delivering specialized services to sectors including Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Telecommunications & Media, and Banking & Financial Services. This broad industry focus allows the company to tailor its offerings to meet specific compliance and quality standards, ensuring that clients receive optimal support aligned with their unique operational needs.
What delivery model does
SureBpo
offer?
SureBPO employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery involves services provided within the client's country, ensuring close proximity and cultural alignment. Nearshore services are offered from neighboring countries, while offshore delivery allows for service provision from distant locations, often resulting in cost efficiencies. This multi-faceted approach enables SureBPO to meet a variety of client needs across different geographical contexts.
How many employees and/or seats does
SureBpo
have?
Can
SureBpo
be considered a good service provider for startups?
SureBPO can be a beneficial partner for startups looking for reliable outsourcing solutions. With its cost-effective service offerings and flexible delivery model, startups can leverage specialized skills without the need for substantial upfront investments. The company's diverse service portfolio allows new businesses to focus on core activities while outsourcing essential functions, which is crucial for growth during the early stages.
Can
SureBpo
be considered a good service provider for SMBs?
For small and medium businesses, SureBPO presents an attractive service option due to its scalable solutions and flexibility. The company’s diverse range of services allows SMBs to pick and choose what they need, enabling them to grow without overwhelming their resources. By providing tailored support that can adapt to changing business demands, SureBPO helps SMBs enhance operational efficiency and focus on strategic growth.
Can
SureBpo
be considered a good service provider for enterprises?
SureBPO is well-suited to meet the needs of enterprises and large companies, offering comprehensive and sophisticated outsourcing solutions. The company’s multi-delivery model ensures that it can handle large-scale operations and complex service requirements, while its focus on leveraging advanced technology and skilled resources enhances reliability and service delivery. This makes SureBPO a trusted partner for enterprises seeking to optimize their operational processes and improve customer satisfaction.
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