SupportZebra
Customer Experience and Contact Center
SupportZebra is a BPO company that provides customer experience and contact center services for SaaS, eCommerce, and FinTech, known for its scalable teams and commitment to operational excellence.
Size
501-1K
Private
Mission
About
SupportZebra offers customer experience and contact center services along with back-office operations and sales lead-generation services for clients in technology & SaaS, retail & e-commerce, and banking & financial services. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its commitment to inclusion and diversity, with a highly skilled workforce and a focus on improving operational efficiency for its clients.
Services
SupportZebra provides customer experience and contact center services supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales, technical support, and content moderation, delivered across multiple channels such as phone, email, chat, and social media. Each solution is tailored to enhance client operations and customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Content Moderation
Sales Chat & Live Demonstrations
Appointment Setting
Customer & Marketing Analytics
Industries Served
The company serves clients in technology & SaaS, retail & e-commerce, and banking & financial services. It has experience supporting fast-growing businesses with services aligned to industry-specific requirements, ensuring a seamless customer experience across various platforms.
Unique Stregths
SupportZebra is known for its scalable teams and commitment to operational excellence, offering clients a comprehensive management approach that includes staff training and quality assurance. Its infrastructure emphasizes reliability and connectivity, ensuring uninterrupted service delivery.
Delivery Footprint
Headquartered in Houston, Texas, the company operates using an offshore delivery model with a significant presence in the Philippines. It serves clients across various regions, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
SupportZebra
?
SupportZebra specializes in delivering exceptional customer experience and contact center solutions, complemented by back-office operations and sales lead-generation services. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as social media customer care. Additionally, they provide live chat and messaging support, email support, quality assurance and monitoring, data entry and processing, order management and fulfillment, content moderation, sales chat and live demonstrations, appointment setting, and customer and marketing analytics, all tailored to enhance operational efficiency and customer satisfaction.
What additional services does
SupportZebra
provide?
In addition to its core customer experience and contact center services, SupportZebra offers a range of supplementary capabilities that include back-office operations and sales lead-generation services. These additional services further enhance their ability to support clients in achieving operational efficiency and maximizing sales opportunities.
When was
SupportZebra
founded?
SupportZebra was established in 2011 and has been in operation for over 12 years. Since its founding, the company has grown significantly, establishing itself as a reliable provider of customer experience and contact center services.
What industry verticals does
SupportZebra
serve?
SupportZebra serves a variety of industries, specifically focusing on Technology & SaaS, Retail & e-Commerce, and Banking & Financial Services. This diverse industry expertise allows them to tailor their services to meet the unique needs of their clients in these sectors.
What delivery model does
SupportZebra
offer?
SupportZebra employs an offshore delivery model, which means that their services are primarily provided from locations outside the client's home country. This approach enables them to leverage cost efficiencies while maintaining high service quality. By operating in this manner, they can offer flexible solutions that cater to a global client base, ensuring that businesses receive the support they need, regardless of their geographical location.
How many employees and/or seats does
SupportZebra
have?
SupportZebra has a workforce ranging between 501 to 1,000 employees. This size allows the company to maintain a robust and scalable team capable of meeting diverse client demands while ensuring a high level of service consistency.
Can
SupportZebra
be considered a good service provider for startups?
Can
SupportZebra
be considered a good service provider for SMBs?
Can
SupportZebra
be considered a good service provider for enterprises?
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