SupportYourApp
Customer Experience and Contact Center
SupportYourApp is a global outsourcing firm that provides customer experience and contact center solutions for technology, healthcare, and e-commerce industries, known for its multilingual support and AI-driven efficiency.
Size
501-1K
Private
10m-50m
Mission
About
SupportYourApp offers customer experience and contact center solutions along with back-office operations and AI data services for clients in technology, healthcare, and e-commerce. The company operates using a hybrid delivery model and supports clients worldwide.
It is recognized for its exceptional multilingual capabilities, with over 1200 skilled professionals fluent in more than 60 languages, ensuring effective communication and support across diverse markets.
Services
SupportYourApp provides customer experience and contact center solutions supported by back-office operations and AI data services. These services cover inbound customer support, technical support (Tier 1/2), social media customer care, and data processing, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Customer & Marketing Analytics
Data Entry & Data Processing
Content Moderation
Data Annotation & Labelling
Industries Served
The company serves clients in technology, healthcare, and e-commerce. It has experience supporting fast-growing digital brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SupportYourApp is known for its global reach and multilingual support, offering clients enhanced operational flexibility. Its approach includes AI integration for improved efficiency and response times, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in the USA, the company operates using a hybrid delivery model. It serves clients across multiple geographies, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Gaming & Entertainment
Clients
Wizz Air Airlines
What's the main service provided by
SupportYourApp
?
SupportYourApp specializes in delivering comprehensive customer experience and contact center solutions, augmented by a variety of back-office operations and AI data services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, and specialized data processing services. This diverse service portfolio is designed to enhance client engagement and streamline operational efficiency.
What additional services does
SupportYourApp
provide?
In addition to their primary customer experience and contact center offerings, SupportYourApp also provides back-office operations and advanced AI data services. These additional capabilities further enhance their ability to support clients by streamlining processes and improving data management.
When was
SupportYourApp
founded?
SupportYourApp was established in 2010, making it a well-rooted player in the industry with over 13 years of experience. Since its inception, the company has developed a strong reputation for its customer support solutions and has continuously evolved to meet the demands of a growing global market.
What industry verticals does
SupportYourApp
serve?
SupportYourApp serves a variety of industries, including Technology & SaaS, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Gaming & Entertainment. This broad focus allows them to tailor their services to meet the unique needs of different sectors.
What delivery model does
SupportYourApp
offer?
SupportYourApp employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to provide flexible and efficient service. This approach allows the company to leverage the strengths of various locations, ensuring optimal support and scalability for their clients while maintaining high standards of service delivery.
How many employees and/or seats does
SupportYourApp
have?
SupportYourApp has a workforce ranging between 501 to 1,000 employees, reflecting a robust operational capacity. This size enables the company to efficiently manage diverse client needs and maintain a high level of service across various projects.
Can
SupportYourApp
be considered a good service provider for startups?
SupportYourApp could be a suitable service provider for startups due to its extensive experience in customer support and its flexible service offerings. The company’s ability to deliver tailored solutions can help startups establish a strong customer service foundation, essential for growth in competitive markets. Additionally, their multilingual capabilities allow startups to effectively engage with a diverse customer base from the outset.
Can
SupportYourApp
be considered a good service provider for SMBs?
SupportYourApp is well-positioned to support small and medium-sized businesses (SMBs) with its scalable service offerings and experience across various industries. The company’s hybrid delivery model enables SMBs to access quality customer support solutions without the need for extensive internal resources, allowing them to focus on growth and operational efficiency.
Can
SupportYourApp
be considered a good service provider for enterprises?
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