SupportSave specializes in customer experience and contact center solutions, focusing on delivering exceptional support services. Their offerings encompass a wide range of support types, including inbound customer support, technical assistance at Tier 1 and Tier 2 levels, multilingual support, and various communication channels such as live chat, email, and messaging. Additionally, they provide IT service management process support, service desk and IT support, as well as network monitoring and management, ensuring comprehensive assistance tailored to their clients' needs.

SupportSave was established in 2004, marking nearly two decades of experience in the customer support industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, emphasizing a commitment to enhancing customer satisfaction and operational efficiency.

SupportSave serves a diverse array of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Banking & Financial Services, Travel, Hospitality & Leisure, Technology & SaaS, and Telecommunications & Media. This broad industry focus allows the company to cater to specific requirements and challenges faced by businesses across these sectors.

SupportSave employs a hybrid delivery model, combining onshore, nearshore, offshore, and multi-shore approaches to best meet client needs. Onshore services are delivered from within the client's country, while nearshore services originate from nearby regions to facilitate easier communication. Offshore solutions are provided from distant locations, often allowing for cost savings. This versatile delivery strategy enables SupportSave to effectively support clients across various geographical locations, ensuring flexibility and responsiveness.

SupportSave has a workforce comprising between 501 to 1,000 employees, reflecting a sizable team capable of managing a wide range of client demands and providing robust support services. This scale allows the company to maintain operational efficiency while delivering high-quality customer assistance.

SupportSave is particularly well-suited for small and medium-sized businesses (SMBs). With a comprehensive suite of services designed to enhance customer engagement and support, SMBs can benefit from the company's expertise without the need for extensive in-house resources. The flexibility of their hybrid delivery model also allows SMBs to scale their support operations as they grow, ensuring they can adapt to changing customer demands.

While SupportSave primarily focuses on serving SMBs, their robust service offerings and hybrid delivery model can also cater to the needs of enterprises and large companies. Though they may not specialize in this segment, their commitment to operational precision and customer satisfaction, combined with their experience across various industries, positions them as a reliable partner for enterprises looking for quality customer support solutions.