Support786 specializes in back-office operations, providing essential services that enhance business efficiency. Their offerings include data entry and processing, a multi-function service desk, inbound customer support, outbound telesales and retention, as well as billing and invoicing. Each of these services is designed to streamline operations and improve customer engagement, ensuring that businesses can focus on their core activities while benefiting from professional support.

Beyond its primary focus on back-office operations, Support786 also offers customer experience and contact center services. This includes a wide range of capabilities designed to enhance client interactions and improve overall customer satisfaction, further supporting businesses in achieving their operational goals.

Support786 was established in 2013, marking over a decade of service in the business process outsourcing sector. Since its inception, the company has developed a reputation for delivering reliable and effective solutions tailored to the needs of its clients.

Support786 primarily serves the Healthcare & Life Sciences and Energy & Utilities sectors. This focus allows the company to develop specialized knowledge and expertise that align with the unique requirements of these industries, ensuring that clients receive tailored support that meets their operational needs.

Support786 employs both offshore and nearshore delivery models. Offshore operations typically involve teams working from locations outside the client's home country, while nearshore services are provided from nearby countries. This approach allows Support786 to offer flexibility, cost-effectiveness, and access to a diverse talent pool, ensuring that clients receive high-quality service regardless of their geographical location.

Support786 operates with a small workforce, comprising between 1 and 10 employees. This compact team size enables the company to maintain a close-knit operational environment, fostering strong communication and collaboration to meet client needs effectively.

Support786 appears to be well-equipped to support small and medium businesses (SMBs). With its comprehensive service portfolio and a focus on customer experience, the company can provide the necessary support for SMBs aiming to grow and optimize their operations. The flexibility of their offshore and nearshore delivery models also allows SMBs to scale their operations as needed, ensuring that they can adapt to changing business requirements.

Given its small size and specialized service offerings, Support786 may not be the ideal choice for large enterprises seeking extensive or complex solutions. However, the company's commitment to ethical practices and customer satisfaction could resonate with enterprises looking for a partner that values transparency and effective communication. While they may not offer the scale that larger organizations typically require, their dedicated approach may appeal to certain enterprise clients focused on niche support.