Support Services Group
Customer Experience and Contact Center
Support Services Group is a global leader that provides customer experience and contact center solutions for telecommunications, logistics, and manufacturing, known for its customized approach and high employee retention rates.
Size
1K-5K
Private
over-1b
Mission
To provide extraordinary customer care that fosters satisfaction and loyalty.
About
Support Services Group offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in telecommunications, logistics, and manufacturing. The company operates using an onshore, nearshore, and offshore model and supports a diverse range of clients globally.
It is recognized for its commitment to continuous improvement and high customer satisfaction, with a dedicated workforce that embodies the 'Support Services Group Family' culture.
Services
Support Services Group provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, claims processing, and social media management, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Social Media Management
Automation & RPA Enablement
Service Desk & IT Support
Industries Served
The company serves clients in telecommunications, logistics, and manufacturing. It has experience supporting startups, growth companies, and Fortune 500 firms with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Support Services Group is known for its high employee retention rates and never losing a client due to performance issues, offering clients a strong partnership built on collaboration. Its approach includes a technology-agnostic strategy and a commitment to continuous improvement, ensuring consistent quality at scale.
Delivery Footprint
Headquartered in Waco, Texas, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America, Latin America, Europe, and Asia, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Manufacturing & Industrial
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Support Services Group
?
Support Services Group specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a wide range of capabilities including inbound customer support, outbound telesales and retention, claims processing, and social media management. This comprehensive service suite is designed to meet the diverse needs of their clients across various communication channels.
What additional services does
Support Services Group
provide?
In addition to their core customer experience offerings, Support Services Group also provides a range of other services including back-office operations and IT infrastructure management. These additional capabilities enhance their overall service portfolio, allowing them to support clients in various operational aspects beyond just customer interactions.
When was
Support Services Group
founded?
Support Services Group was established in 1998, making it a well-established player in the industry with over 25 years of experience. This long history reflects the company's commitment to providing quality services and adapting to the evolving needs of its clients over the years.
What industry verticals does
Support Services Group
serve?
The company focuses on serving multiple industries, particularly in telecommunications & media, logistics, transport & supply-chain, and manufacturing & industrial sectors. This diverse vertical engagement allows Support Services Group to tailor its services to meet the unique challenges and requirements of its clients.
What delivery model does
Support Services Group
offer?
Support Services Group employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are delivered within the client's home country, nearshore services are provided from neighboring countries, and offshore services come from distant locations, often to leverage cost efficiencies. This flexible approach enables the company to offer tailored solutions based on client needs and preferences.
How many employees and/or seats does
Support Services Group
have?
Support Services Group has a workforce ranging from 1,000 to 5,000 employees. This size allows the company to maintain a robust operational capacity while fostering a collaborative environment that emphasizes quality service delivery and employee retention.
Can
Support Services Group
be considered a good service provider for startups?
Support Services Group represents a solid option for startups seeking customer support solutions. With a diverse array of services and a flexible delivery model, the company can adapt to the unique needs of emerging businesses. Their experience in collaborating with both startups and established firms positions them as a reliable partner for those looking to scale their operations effectively.
Can
Support Services Group
be considered a good service provider for SMBs?
For small and medium businesses, Support Services Group offers the scalability and flexibility required to support growth. Their comprehensive service portfolio and commitment to high-quality customer care make them an attractive choice for SMBs looking to enhance their customer engagement without overwhelming operational demands.
Can
Support Services Group
be considered a good service provider for enterprises?
Support Services Group is well-equipped to serve enterprises and large companies due to its substantial workforce and extensive experience. Their delivery model, which encompasses onshore, nearshore, and offshore options, provides the reliability and sophisticated offerings that large organizations often require. Additionally, their strong track record in maintaining client relationships assures enterprises of a dependable partnership.
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