Support Centre specializes in delivering customer experience and contact center solutions, designed to enhance client engagement and operational efficiency. Their offerings encompass a wide range of services including inbound customer support, technical assistance for both Tier 1 and Tier 2 issues, social media customer care, live chat and messaging support, email support, multi-function service desk, order management and fulfilment, as well as billing and invoicing. Each service is tailored to meet the unique needs of businesses across various sectors, ensuring a comprehensive support experience.

Support Centre caters to a diverse array of industries, including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, and Government & Public Sector. This broad industry focus enables them to tailor their services to meet specific regulatory and operational requirements, ensuring high-quality service delivery.

Support Centre employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided locally, offering cultural alignment and direct communication, while nearshore services leverage geographical proximity to enhance collaboration. Offshore delivery allows for cost-effective solutions by utilizing teams in different countries. The hybrid model combines these approaches, enabling flexibility and scalability based on the specific needs of their clients.

Support Centre is well-suited to serve small and medium businesses, thanks to its scalable service offerings and flexible delivery methods. Their extensive portfolio, which includes various customer support channels, allows SMBs to enhance their customer engagement without the need for significant upfront investment. The company's commitment to operational efficiency and user-focused support makes it an ideal partner for growing businesses looking to streamline their support operations.

Support Centre stands out as a reliable partner for enterprises and large companies, offering sophisticated solutions tailored to meet complex operational demands. Their hybrid delivery model and experience across multiple industries ensure that they can handle large volumes of support requests while maintaining high-quality service standards. With a focus on advanced analytics and proactive service monitoring, Support Centre is equipped to provide the level of reliability and scalability that enterprises require.