
Support Adventure
HR Recruitment and Payroll
Support Adventure is a leading MSP staffing agency that provides HR, Recruitment and Payroll services for Technology & SaaS, known for its premium remote staffing solutions tailored for Managed Service Providers.
Size
501-1K
Private
Mission
To create a connected, efficient global workforce that empowers outstanding IT support.
About
Support Adventure offers HR, Recruitment and Payroll services along with Customer Experience and Contact Center solutions for clients in Technology & SaaS. The company operates using an offshore model and supports English-speaking MSPs across various regions.
It is recognized for its rigorous candidate selection process, with a strong emphasis on communication skills and technical expertise that ensures high-quality customer service.
Services
Support Adventure provides HR, Recruitment and Payroll services supported by Customer Experience and Contact Center solutions. These services include Recruitment Process Outsourcing (RPO), Talent Sourcing & Screening, and Technical Support (Tier 1/2). Each solution is tailored to support the operational needs of Managed Service Providers, optimizing their help desk and technical support functions.
Capabilities
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Employee Helpdesk
Payroll Processing
Technical Support (Tier 1/2)
Industries Served
The company serves clients in Technology & SaaS. It has experience supporting Managed Service Providers with services aligned to industry-specific requirements, enhancing their technical support capabilities.
Unique Stregths
Support Adventure is known for its premium remote staffing solutions, offering clients a globally distributed workforce that maintains high standards of customer service. Its approach includes a thorough recruitment process and a focus on matching candidates from cost-effective regions with English-speaking clients, ensuring both quality and financial efficiency.
Delivery Footprint
Headquartered in London, UK, the company operates using an offshore delivery model. It serves clients across multiple continents, with teams working in fully remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Support Adventure
?
Support Adventure specializes in providing comprehensive HR, Recruitment, and Payroll services, with a focus on enhancing the operational capabilities of Managed Service Providers. Their offerings include Recruitment Process Outsourcing (RPO), Talent Sourcing and Screening, Onboarding Administration, Employee Helpdesk, Payroll Processing, and Tier 1/2 Technical Support. This wide array of services is designed to ensure high-quality customer service and efficient workforce management.
What additional services does
Support Adventure
provide?
In addition to its core HR, Recruitment, and Payroll offerings, Support Adventure also provides other valuable services, including Customer Experience and Contact Center solutions, as well as Back-Office Operations. These supplementary services enhance the overall support they can offer to clients, further solidifying their position as a comprehensive service provider.
When was
Support Adventure
founded?
Support Adventure was established in 2016, which means the company has been operating for approximately 8 years as of 2024. Since its inception, it has grown significantly and developed a strong reputation in the industry, particularly for its commitment to quality staffing solutions.
What industry verticals does
Support Adventure
serve?
Support Adventure primarily serves clients in the Technology & SaaS sectors. This focus allows the company to tailor its services to meet the unique needs and challenges of businesses operating within these rapidly evolving industries.
What delivery model does
Support Adventure
offer?
Support Adventure employs an offshore delivery model, which entails providing services from remote locations outside the client's home country. This approach allows the company to leverage cost-effective staffing solutions while maintaining high standards of service quality, ultimately enabling clients to benefit from a globally distributed workforce.
How many employees and/or seats does
Support Adventure
have?
Support Adventure boasts a workforce of between 501 and 1,000 employees. This substantial team size enables the company to effectively manage a diverse range of client needs and deliver high-quality services efficiently.
Can
Support Adventure
be considered a good service provider for startups?
Support Adventure can be a beneficial service provider for startups, particularly those in the Technology and SaaS sectors. Their extensive recruitment and HR services can help new companies build a competent workforce while allowing them to focus on their core business operations. Additionally, the offshore delivery model can provide startups with cost-effective staffing solutions, which is critical during the early stages of business development.
Can
Support Adventure
be considered a good service provider for SMBs?
For small and medium businesses, Support Adventure presents a strong service option due to its scalable solutions and diverse service offerings. The company’s experience in recruitment and payroll can significantly aid SMBs in managing their workforce efficiently, allowing them to grow without the burden of extensive administrative tasks. Their flexible approach ensures that services can be tailored to meet the specific needs of smaller enterprises.
Can
Support Adventure
be considered a good service provider for enterprises?
Support Adventure is well-suited to serve enterprises and large companies, particularly those seeking reliable support in HR and technical services. With a sizable workforce and a proven offshore delivery model, they can handle complex requirements and provide consistent, high-quality service. Their emphasis on rigorous candidate selection and technical expertise makes them a dependable choice for larger organizations looking to enhance their operational efficiency.
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