Superstaff
Customer Experience and Contact Center
SuperStaff is a BPO company that provides customer experience and contact center services for healthcare, education, and e-commerce, known for its 24/7 multi-channel support.
Size
201-500
Private
Mission
To help clients achieve new horizons by providing tailored solutions.
About
SuperStaff offers customer experience and contact center services along with finance and accounting, HR, recruitment, and payroll solutions for clients in healthcare, education, and e-commerce. The company operates using a nearshore and offshore model and supports clients across Asia, Europe, and North America.
It is recognized for its personalized solutions, with a dedicated team of 201-500 experts focused on delivering high-quality services and excellent customer experiences.
Services
SuperStaff provides customer experience and contact center services supported by finance and accounting, HR, recruitment, and payroll solutions. These services include inbound customer support, technical support, and legal process outsourcing, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Payroll Processing
Content Moderation
Data Entry & Data Processing
Legal Process Outsourcing (LPO)
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in healthcare, education, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in operations.
Unique Stregths
SuperStaff is known for its commitment to customer satisfaction and innovation, offering clients tailored solutions that leverage technology. Its approach includes 24/7 support capabilities and a focus on alleviating workforce development stress for clients, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using a nearshore and offshore delivery model. It serves clients across Asia, Europe, and North America, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Superstaff
?
Superstaff specializes in customer experience and contact center services, providing robust support through various channels. Their offerings include inbound customer support and technical support across Tier 1 and Tier 2 levels. Additionally, they extend their expertise to payroll processing, content moderation, data entry and processing, legal process outsourcing (LPO), and recruitment process outsourcing (RPO), ensuring they meet diverse client needs effectively.
What additional services does
Superstaff
provide?
In addition to their main offerings, Superstaff provides a comprehensive range of additional services. These include finance and accounting solutions, HR recruitment and payroll services, knowledge and research services, as well as software engineering and product development, thereby addressing various business functions for their clients.
When was
Superstaff
founded?
Superstaff was established in 2009, marking over 14 years of experience in the business process outsourcing sector. Since its inception, the company has dedicated itself to providing quality services tailored to the unique requirements of its clients.
What industry verticals does
Superstaff
serve?
Superstaff serves a diverse range of industries, focusing primarily on Healthcare & Life Sciences, Education & EdTech, and Retail & e-Commerce. This industry-specific approach enables them to deliver solutions that are aligned with the unique challenges and requirements of each sector.
What delivery model does
Superstaff
offer?
Superstaff employs both nearshore and offshore delivery models, allowing them to offer flexibility and cost-effectiveness in their services. Nearshore delivery typically involves providing services from a nearby country, which can enhance collaboration and communication, while offshore delivery refers to services provided from a distant location, optimizing operational costs and resource availability.
How many employees and/or seats does
Superstaff
have?
Superstaff has a workforce comprising between 201 and 500 employees. This size allows them to maintain a dedicated team of professionals, ensuring high-quality service delivery and personalized attention to client needs.
Can
Superstaff
be considered a good service provider for startups?
Can
Superstaff
be considered a good service provider for SMBs?
Can
Superstaff
be considered a good service provider for enterprises?
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