Superseva
Back-Office Operations
SuperSeva is a managed services provider that offers back-office operations for global enterprises, known for its extensive operational reach across India and a commitment to exceptional customer support.
Size
201-500
Private
1m-10m
Mission
To deliver exceptional support services that foster long-lasting relationships between enterprises and their customers.
About
SuperSeva offers back-office operations along with customer experience and contact center services for clients in various industries. The company operates using an onshore model and supports enterprises across India.
It is recognized for its blend of technology and expert personnel, with a strong focus on building long-lasting relationships between businesses and their customers.
Services
SuperSeva provides back-office operations supported by customer experience and contact center services. These services include procurement administration, billing and invoicing, document indexing and digitization, claims processing, talent sourcing and screening, onboarding administration, payroll processing, and benefits administration. Each solution is tailored to support non-core business functions, ensuring compliance and cost benefits for clients.
Capabilities
Procurement Administration
Billing & Invoicing
Document Indexing & Digitisation
Claims Processing
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Benefits Administration
Industries Served
The company serves clients in various industries, focusing on large enterprises that require managed services to streamline operations. It has experience supporting over 100 blue-chip companies with services aligned to their specific operational needs.
Unique Stregths
SuperSeva is known for its extensive operational reach across 18 cities in India and its commitment to exceptional customer support. Its approach includes a blend of technology and expert personnel, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an onshore delivery model. It serves clients across multiple geographies within India, with teams working in both on-site and remote environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Google
TikTok
Shopify
Hewlett-Packard (HP)
TELUS
SGS
AEM
MyRepublic
What's the main service provided by
Superseva
?
Superseva specializes in back-office operations, providing a range of essential services aimed at supporting non-core business functions. Their offerings include procurement administration, billing and invoicing, document indexing and digitization, claims processing, talent sourcing and screening, onboarding administration, payroll processing, and benefits administration. This comprehensive suite of services is designed to enhance efficiency and compliance for businesses across various industries.
What additional services does
Superseva
provide?
In addition to their core back-office operations, Superseva provides customer experience and contact center services. This expansion of their service portfolio allows them to assist clients in enhancing customer interactions and managing support functions effectively, thereby creating a more comprehensive solution for businesses seeking to streamline operations and improve customer satisfaction.
When was
Superseva
founded?
Superseva was established in the year 2000, marking over two decades of service in the business process outsourcing sector. Since its inception, the company has evolved and adapted to meet the changing needs of its clients, fostering relationships and delivering quality support services throughout its journey.
What industry verticals does
Superseva
serve?
What delivery model does
Superseva
offer?
Superseva employs an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically India. This approach allows for closer communication and collaboration, ensuring that client needs are met with high responsiveness and alignment with local market dynamics.
How many employees and/or seats does
Superseva
have?
Superseva has a workforce ranging from 201 to 500 employees, which positions the company as a mid-sized player in the BPO industry. This size enables them to maintain a balance between personalized service and operational efficiency, allowing for tailored solutions that meet specific client requirements.
Can
Superseva
be considered a good service provider for startups?
Superseva can be a viable service provider for startups, particularly those looking for reliable back-office support and customer engagement solutions. Given their experience and the tailored nature of their services, startups can benefit from the company’s expertise in managing operational tasks while they focus on core business growth. With a strong emphasis on building relationships, Superseva may help startups establish a solid foundation for customer interactions.
Can
Superseva
be considered a good service provider for SMBs?
Superseva is well-suited to support small and medium businesses by offering scalable services that can grow alongside these enterprises. Their diverse range of offerings, including back-office operations and customer experience management, allows SMBs to streamline their processes efficiently. The company’s commitment to quality and personalized service ensures that small businesses receive the attention they need to thrive in competitive markets.
Can
Superseva
be considered a good service provider for enterprises?
Superseva is an excellent choice for enterprises and large companies seeking a dependable BPO provider. With experience in supporting over 100 blue-chip clients, the company has demonstrated its ability to deliver sophisticated services that meet the complex needs of large organizations. Their onshore delivery model further enhances reliability, allowing for seamless integration and collaboration tailored to enterprise-level operations.
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