Stic Chile
Customer Experience and Contact Center
Stic Chile is a Chilean company that provides customer experience and contact center services for telecommunications and media, known for its commitment to high-quality communication solutions.
Size
11-50
Private
Mission
To establish the highest level of connection and communication, creating alliances that strengthen relationships through a commitment to quality, efficiency, and delivering tangible results.
About
Stic Chile offers customer experience and contact center services along with business process outsourcing for clients in telecommunications and media. The company operates using an onshore model and supports a diverse client base within Chile.
It is recognized for its technology-driven solutions, with a focus on enhancing customer satisfaction and fostering strong client relationships.
Services
Stic Chile provides customer experience and contact center services supported by business process outsourcing and specific offerings such as inbound customer support, outbound telesales & retention, and technical support (Tier 1/2). These services cover various communication channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications and media. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging technology to improve customer interactions.
Unique Stregths
Stic Chile is known for its commitment to quality and efficiency, offering clients a personalized service experience. Its approach includes establishing strong communication links and fostering alliances that strengthen client relationships, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Santiago, Chile, the company operates using an onshore delivery model. It serves clients across the Chilean market, with teams working in on-site environments to ensure effective communication and service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Stic Chile
?
Stic Chile specializes in providing customer experience and contact center services, enhancing the interaction between businesses and their customers. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and 2 levels. These services are designed to cater to diverse client needs, focusing on improving customer satisfaction and operational efficiency through various communication channels.
What additional services does
Stic Chile
provide?
When was
Stic Chile
founded?
Stic Chile was established in 1997, which means that as of 2024, the company has been in operation for 27 years. This extensive experience has allowed them to refine their service offerings and build strong relationships in the industry.
What industry verticals does
Stic Chile
serve?
Stic Chile primarily serves clients in the Telecommunications and Media sectors. This focus enables them to tailor their services to meet the specific needs and challenges faced by businesses within these industries.
What delivery model does
Stic Chile
offer?
Stic Chile employs an onshore delivery model, meaning that their services are provided within the same country where their clients are located. This approach fosters effective communication and allows for a more personalized service experience, as teams operate in close proximity to their client base.
How many employees and/or seats does
Stic Chile
have?
Stic Chile has a workforce comprising between 11 to 50 employees. This size allows for a more personalized touch in their service delivery, enabling them to adapt quickly to client needs while maintaining a high level of quality and efficiency.
Can
Stic Chile
be considered a good service provider for startups?
Stic Chile can be a viable service provider for startups, particularly those in the telecommunications and media sectors. Their expertise in customer experience and contact center services can help new businesses establish a strong foundation for customer interactions. However, startups should consider their specific needs and evaluate if Stic Chile's service offerings align with their growth strategies and budget constraints.
Can
Stic Chile
be considered a good service provider for SMBs?
Stic Chile appears to be a suitable service provider for small and medium businesses (SMBs). With their flexible service offerings in customer support and technical assistance, SMBs can benefit from tailored solutions that enhance customer engagement. Additionally, the company's focus on quality and efficiency positions them well to support the growth and operational needs of SMBs looking to scale their services.
Can
Stic Chile
be considered a good service provider for enterprises?
Stic Chile may not be the best fit for large enterprises seeking extensive scalability and sophisticated service integrations. While they offer valuable services in customer experience and support, their workforce size and focus on onshore delivery may limit their capacity to handle the complex requirements often associated with larger organizations. Enterprises might find better-suited options among providers with a more extensive infrastructure and broader service scope.
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