Sterling Global specializes in delivering customer experience and contact center solutions, with a strong emphasis on enhancing customer engagement. Their main offerings encompass inbound customer support, outbound telesales and retention, as well as technical support across various tiers. Additionally, they provide services such as market and competitive intelligence, data entry and processing, campaign management, and lead research, ensuring a comprehensive suite of solutions tailored to meet the diverse needs of their clients across different business sectors.

In addition to their core customer experience and contact center solutions, Sterling Global offers a range of supplementary services that include marketing operations and sales lead-generation. These additional capabilities enhance their clients' marketing efforts, enabling them to drive engagement and conversion effectively.

Founded in 2003, Sterling Global has been in operation for over 20 years. Since its establishment, the company has focused on providing high-quality customer relations services, evolving alongside the changing demands of the industry and expanding its capabilities to serve a wide array of clients.

Sterling Global employs an offshore delivery model, which allows them to provide services from their headquarters in the Philippines to clients across various international markets. This approach enables the company to leverage cost efficiencies and a skilled workforce, ensuring flexibility and responsiveness while maintaining high service standards.

Sterling Global has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle significant client demands, making them agile in adapting to the evolving needs of their customers.

Small and medium businesses (SMBs) will find Sterling Global to be a strong partner due to their flexible service offerings and commitment to quality. The company’s ability to scale services according to the specific needs of SMBs allows for effective growth support, ensuring that as these businesses expand, their customer engagement strategies can evolve seamlessly.

While Sterling Global has the capability to support larger enterprises, their focus on providing customized and cost-effective solutions positions them as a better fit for smaller to medium-sized companies rather than large corporations. Enterprises may require more extensive infrastructure and certifications, which might not align with Sterling Global's current offerings.