Startek specializes in delivering exceptional customer experience and contact center solutions, focusing primarily on inbound customer support. Their service offerings are comprehensive and include social media customer care, automation and RPA enablement, as well as content moderation. This diverse range of services enables them to cater to the unique requirements of their clients, particularly in the energy and utilities sector.

Founded in 1987, Startek has been operating for over 36 years, establishing itself as a prominent player in the customer experience and contact center industry. Over the decades, the company has evolved and adapted to meet the changing needs of its clients, leveraging innovation and advanced technologies to enhance service delivery.

Startek primarily serves clients in the Energy & Utilities sector. This industry focus allows them to tailor their services and solutions to meet the specific challenges and requirements faced by companies in this field.

Startek employs a hybrid delivery model that includes onshore, offshore, work-from-home/virtual, and a multi-shore mix. This approach allows them to leverage the advantages of different geographical locations, ensuring flexibility and efficiency in service delivery. Onshore services are provided within the client's country, offshore services are delivered from a different country, and work-from-home options offer added convenience and adaptability for both employees and clients.

Startek boasts a sizable workforce of over 10,000 employees. This extensive team enables the company to efficiently manage large-scale operations and deliver consistent, high-quality service to its clients.

Startek can be a valuable service provider for small and medium businesses, thanks to its flexible service offerings and scalable solutions. Their focus on customer experience allows SMBs to enhance their engagement with clients while leveraging advanced technologies without the need for substantial in-house resources. This adaptability positions Startek as a strong partner for SMBs looking to grow and improve their customer service capabilities.

Startek is well-equipped to serve enterprises and large companies, offering a robust range of services that can support extensive operational needs. With a strong emphasis on innovation and technology, their solutions are designed to enhance customer interactions at scale. The company's hybrid delivery model and commitment to personalized engagement make them a reliable choice for large organizations aiming to strengthen customer loyalty and streamline their service processes.