STARTEK specializes in delivering customer experience and contact center solutions, complemented by back-office operations and analytics services. Their offerings encompass a wide array of support services, including inbound customer assistance, outbound telesales and retention strategies, technical support at both Tier 1 and Tier 2 levels, as well as social media customer care. Additionally, STARTEK provides live chat and messaging support, data entry and processing, order management and fulfillment, inventory management assistance, and automation and RPA enablement, all tailored to enhance customer satisfaction and loyalty.

In addition to their primary customer experience and contact center solutions, STARTEK offers a range of other services including back-office operations and analytics. These additional capabilities allow the company to provide clients with a comprehensive suite of solutions designed to optimize business processes and enhance operational efficiency.

STARTEK was established in 2014, which means the company has been in operation for approximately 10 years as of 2024. Since its inception, STARTEK has focused on delivering innovative customer experience solutions across various industries.

STARTEK serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, and Travel, Hospitality & Leisure. Their expertise enables them to cater specifically to the unique requirements and challenges faced by these sectors.

STARTEK employs an offshore delivery model, meaning that their services are provided from locations outside the primary market, often in different countries. This approach allows them to leverage global talent and resources, ensuring cost-effective and scalable solutions for their clients. The offshore model enables STARTEK to maintain operational efficiency while delivering high-quality customer engagement services.

STARTEK boasts a substantial workforce, with over 10,000 employees contributing to its operations. This considerable number of team members supports the company's ability to deliver comprehensive customer experience solutions and adapt to varying client needs.

STARTEK is well-positioned to support small and medium businesses, particularly due to its scalable service offerings and expertise in customer experience management. Their ability to provide comprehensive support across various channels allows SMBs to enhance their customer interactions and drive growth, making STARTEK a viable partner for businesses looking to expand their reach and improve service delivery.

STARTEK is an excellent choice for enterprises and large companies, given its extensive workforce and diverse service offerings. The company’s offshore delivery model enables it to provide reliable and sophisticated solutions that cater to the complex needs of large organizations, ensuring high-quality service and operational excellence.