Star CRM specializes in delivering customer experience and contact center solutions, focusing on enhancing client engagement and relationship management. Their services include outbound telesales and retention, customer and marketing analytics, campaign management, social media management, event and webinar support, service desk and IT support, as well as mobile and web development. This comprehensive suite is designed to meet the diverse needs of businesses aiming to improve their customer interactions and operational efficiency.

In addition to their core offerings, Star CRM provides a range of supplementary services that enhance their capabilities. These include analytics and data services, marketing operations, and sales and lead-generation services, which contribute to a comprehensive approach in supporting clients' business objectives.

Founded in 1998, Star CRM has accumulated over 25 years of experience in the CRM industry. Established in Singapore, the company has built a reputation for delivering effective customer engagement solutions and has evolved to meet the changing needs of its clients throughout its history.

Star CRM primarily serves clients in the Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media sectors. This diverse industry focus allows the company to tailor its services to meet the specific requirements of each vertical, ensuring effective customer relationship management across various business landscapes.

Star CRM employs an onshore and nearshore delivery model, meaning they provide services from local offices as well as from nearby countries. This approach allows the company to maintain close collaboration with clients while optimizing operational costs and ensuring high-quality support tailored to client needs.

Star CRM has a small workforce, comprising between 1 to 10 employees. This compact team enables the company to offer personalized service and maintain a high level of client engagement, fostering strong relationships with each client.