SRVR/ LLC
Customer Experience and Contact Center
SRVR, LLC is a telecommunications company that provides customer experience and contact center solutions for the telecommunications and media sectors, known for its multi-lingual and multi-cultural customer support.
Size
51-200
Private
1m-10m
Mission
To connect customers worldwide with high-quality, affordable communication services.
About
SRVR, LLC offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and technical support for clients in telecommunications and media. The company operates using an offshore and nearshore delivery model and supports both B2C and B2B clients primarily in the U.S., Canada, and Australia.
It is recognized for its commitment to high-tech, low-cost communication services, with a focus on serving ethnic communities and providing concierge-level customer service.
Services
SRVR, LLC provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and technical support. These services cover voice and digital communication channels, tailored to support both business and consumer needs in the telecommunications sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in telecommunications and media. It has experience supporting both B2C and B2B clients with services aligned to industry-specific requirements and technology platforms that facilitate international connectivity.
Unique Stregths
SRVR, LLC is known for its multi-lingual and multi-cultural customer support, offering clients a diverse and knowledgeable service team. Its approach includes a commitment to customer satisfaction guarantees and concierge-level service, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Troy, Michigan, the company operates using an offshore and nearshore delivery model. It serves clients across the U.S., Canada, and Australia, with teams working in remote environments to align with local business cultures.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
SRVR/ LLC
?
SRVR, LLC specializes in providing customer experience and contact center solutions. Their main offerings encompass inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and Tier 2 levels. Additionally, they are equipped to deliver multilingual support, ensuring that they meet the diverse needs of their clientele in the telecommunications and media sectors.
What additional services does
SRVR/ LLC
provide?
When was
SRVR/ LLC
founded?
Established in 2007, SRVR, LLC has been operational for 17 years as of 2024. The company has developed a strong reputation in the customer experience and contact center industry since its inception, focusing on delivering high-quality communication services to clients across various regions.
What industry verticals does
SRVR/ LLC
serve?
SRVR, LLC primarily serves the Telecommunications and Media industries. Their experience spans both business-to-consumer (B2C) and business-to-business (B2B) clients, enabling them to tailor their services to the specific needs of companies within these sectors.
What delivery model does
SRVR/ LLC
offer?
SRVR, LLC utilizes both offshore and nearshore delivery models to provide their services. Offshore delivery means that operations are conducted from a different country, often where labor costs are lower, while nearshore refers to services provided from a neighboring country. This approach allows SRVR to leverage cost efficiencies while maintaining quality support tailored to the local business culture of their clients.
How many employees and/or seats does
SRVR/ LLC
have?
SRVR, LLC employs a workforce of between 51 and 200 individuals. This size allows them to maintain a balance between personalized service and scalability, ensuring they can meet the demands of their diverse client base effectively.
Can
SRVR/ LLC
be considered a good service provider for startups?
SRVR, LLC can be a suitable service provider for startups, particularly those operating within the telecommunications and media sectors. Their flexible service offerings, such as inbound customer support and outbound telesales, can help startups engage effectively with their customers, ensuring a strong market entry. Additionally, their multicultural and multilingual support can assist startups in reaching diverse customer bases.
Can
SRVR/ LLC
be considered a good service provider for SMBs?
Small and medium businesses can greatly benefit from SRVR, LLC's comprehensive service portfolio. The company's commitment to delivering high-quality, affordable communication solutions positions them well to support SMBs as they grow. The scalability of their services, coupled with a focus on customer satisfaction, makes SRVR a reliable partner for businesses looking to enhance their customer engagement and retention strategies.
Can
SRVR/ LLC
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.