SRG Asia Pacific specializes in providing customer experience and contact center solutions. Their extensive range of services includes inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, data entry and processing, as well as order management and fulfillment. Additionally, they manage accounts payable and receivable, payroll processing, and offer talent sourcing and screening, onboarding administration, and recruitment process outsourcing (RPO). Their expertise extends to business and financial research, data engineering and ETL processes, customer and marketing analytics, and content moderation, ensuring comprehensive support for clients aiming to enhance their operational efficiency and customer engagement.

Beyond their primary focus on customer experience and contact center solutions, SRG Asia Pacific also offers additional services in HR recruitment and payroll, as well as IT infrastructure and managed services. This expanded service portfolio enhances their ability to support clients comprehensively, addressing both operational and human resource needs.

Established in 1996, SRG Asia Pacific has been in operation for over 27 years. Since its inception, the company has dedicated itself to delivering high-quality customer experience solutions and services tailored to meet the evolving needs of clients, particularly within the banking and financial services sector.

SRG Asia Pacific primarily serves clients in the Banking & Financial Services sector, leveraging its expertise to address the specific needs and challenges faced by organizations within this industry. The company’s focus on this vertical allows it to provide tailored solutions that are aligned with industry standards and regulatory requirements.

SRG Asia Pacific employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered from within the same country as the client, ensuring better communication and cultural alignment. Nearshore services are provided from neighboring countries, which can offer cost advantages while maintaining close geographical proximity. Offshore services, on the other hand, leverage resources from distant locations, often providing significant cost savings. This multi-faceted approach allows SRG Asia Pacific to cater to diverse client needs and preferences, ensuring efficient and effective service delivery.

SRG Asia Pacific boasts a workforce ranging between 501 and 1,000 employees. This sizeable team allows the company to effectively manage a broad array of services and support a diverse client base, ensuring that they can scale their operations effectively to meet varying demands.

SRG Asia Pacific is well-positioned to support small and medium businesses (SMBs) seeking growth and operational efficiency. Their diverse service offerings, from customer experience solutions to payroll processing, provide SMBs with the flexibility and scalability needed to adapt to market changes. With a strong emphasis on employee satisfaction and technology-driven processes, they can help smaller companies enhance their customer engagement strategies effectively.

SRG Asia Pacific is an excellent choice for enterprises and large companies, especially those in the banking and financial services sector. Their extensive experience, coupled with a commitment to leveraging advanced technology and skilled talent, positions them as a reliable partner for large-scale operations. The company's delivery model, which includes onshore, nearshore, and offshore options, further enhances their capability to meet the sophisticated demands of enterprise clients.