Specialty Answering Service
Customer Experience and Contact Center
Specialty Answering Service is a leading call center company that provides customer experience and contact center solutions for healthcare, real estate, and retail sectors, known for its 24/7 US-based support and trained agents.
Size
201-500
Private
Mission
To deliver exceptional customer service and support businesses in maximizing productivity and building strong relationships with clients.
About
Specialty Answering Service offers customer experience and contact center solutions along with inbound customer support, outbound telesales, email support, live chat, and social media customer care for clients in healthcare, real estate, and retail. The company operates using an onshore delivery model and supports small to medium-sized businesses across the United States.
It is recognized for its trained agents who undergo extensive training, with a focus on delivering high-quality service and personalized support tailored to client needs.
Services
Specialty Answering Service provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, email support, live chat, and social media customer care. These services cover various communication channels and are tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Appointment Setting
Industries Served
The company serves clients in healthcare, real estate, and retail. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, ensuring that each client receives personalized attention and support.
Unique Stregths
Specialty Answering Service is known for its commitment to quality, offering clients trained agents who undergo twice the industry-standard training. Its approach includes providing 24/7 support and customized solutions, which help deliver consistency and reliability in customer service.
Delivery Footprint
Headquartered in the suburbs of Philadelphia, Pennsylvania, the company operates using an onshore delivery model. It serves clients across the United States, ensuring that all calls are answered domestically for a familiar and professional customer experience.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Specialty Answering Service
?
Specialty Answering Service specializes in providing customer experience and contact center solutions, focusing on delivering exceptional inbound customer support. Their comprehensive service portfolio also includes outbound telesales, email support, live chat and messaging assistance, social media customer care, and appointment setting. This diverse range of offerings ensures that businesses can effectively manage their customer interactions across multiple communication channels.
What additional services does
Specialty Answering Service
provide?
When was
Specialty Answering Service
founded?
Established in 1985, Specialty Answering Service has been a trusted player in the customer service industry for approximately 39 years. Over the decades, the company has built a reputation for quality and reliability, serving a variety of clients with tailored support solutions.
What industry verticals does
Specialty Answering Service
serve?
Specialty Answering Service caters to several key industries, including Healthcare & Life Sciences, Real Estate & Property Management, and Retail & e-Commerce. This targeted focus allows them to understand and meet the specific needs of businesses within these sectors.
What delivery model does
Specialty Answering Service
offer?
The company utilizes an onshore delivery model, meaning that all services are provided domestically within the United States. This approach ensures that clients receive a familiar and professional customer experience, as calls and interactions are managed by agents who understand the local market and culture.
How many employees and/or seats does
Specialty Answering Service
have?
Specialty Answering Service employs a workforce ranging from 201 to 500 individuals. This employee size allows the company to maintain a balance between personalized service and the capacity to handle a significant volume of customer interactions.
Can
Specialty Answering Service
be considered a good service provider for startups?
While Specialty Answering Service has a strong focus on serving small and medium-sized businesses, startups can also benefit from their customer service solutions. The company offers scalable services that can adapt to the evolving needs of new businesses, allowing startups to establish a reliable customer support framework. However, startups may want to evaluate whether their specific service offerings align with their immediate needs and budget constraints.
Can
Specialty Answering Service
be considered a good service provider for SMBs?
Specialty Answering Service is particularly well-suited for small and medium-sized businesses. With their extensive range of tailored services, they provide the flexibility and scalability needed to support the growth of these businesses. Their commitment to quality and personalized service helps SMBs effectively manage customer relationships and enhance productivity.
Can
Specialty Answering Service
be considered a good service provider for enterprises?
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