Special call center
Customer Experience and Contact Center
Special Call Center is a Brazilian company that provides customer experience and contact center solutions for retail, banking, healthcare, and gaming industries, known for its multilingual support and 24/7 availability.
Size
11-50
Private
Mission
About
Special Call Center offers customer experience and contact center solutions along with inbound customer support, technical support, outbound telesales, appointment setting, and lead research for clients in retail, banking, healthcare, and gaming. The company operates using a nearshore and offshore model and supports clients across Latin America and beyond.
It is recognized for its skilled workforce and commitment to high-quality service, with a focus on enabling clients to concentrate on their core business functions while managing customer interactions effectively.
Services
Special Call Center provides customer experience and contact center solutions supported by inbound customer support, technical support, outbound telesales, appointment setting, and lead research. These services cover various communication channels, including phone, chat, social media, and email, and are tailored to support client needs across diverse business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Appointment Setting
Lead Research & List Building
Industries Served
The company serves clients in retail, banking, healthcare, and gaming. It has experience supporting various sectors with services aligned to industry-specific requirements, ensuring effective customer engagement and satisfaction.
Unique Stregths
Special Call Center is known for its multilingual capabilities and 24/7 availability, offering clients a dedicated and skilled workforce. Its approach includes a strong commitment to quality service, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Brazil, the company operates using both nearshore and offshore delivery models. It serves clients across Latin America and internationally, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Special call center
?
Special Call Center specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass various aspects of customer engagement, including inbound customer support, technical support for both Tier 1 and Tier 2 issues, outbound telesales and retention strategies, appointment setting, as well as lead research and list building. This extensive service portfolio ensures that they can effectively meet the diverse needs of their clients across different communication channels such as phone, chat, social media, and email.
What additional services does
Special call center
provide?
When was
Special call center
founded?
Established in 2001, Special Call Center has been in operation for over 22 years. Since its inception, the company has focused on delivering quality customer experience solutions, evolving alongside the industry to adapt to the changing needs of its clients.
What industry verticals does
Special call center
serve?
Special Call Center serves a variety of sectors, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and Gaming & Entertainment. This diverse industry focus allows them to tailor their services to meet the specific requirements and expectations of each sector, ensuring effective customer engagement.
What delivery model does
Special call center
offer?
Special Call Center utilizes both nearshore and offshore delivery models to provide its services. Nearshore operations typically involve teams located in geographically close regions, facilitating easier communication and collaboration. Offshore operations, on the other hand, allow the company to leverage cost-effective solutions by utilizing teams in other countries. This flexible delivery approach enables Special Call Center to meet the varying needs of clients across Latin America and beyond.
How many employees and/or seats does
Special call center
have?
Special Call Center has a workforce of between 11 and 50 employees. This size allows the company to maintain a close-knit team that is dedicated to delivering high-quality service, while still being nimble enough to adapt to the specific needs of their clients.
Can
Special call center
be considered a good service provider for startups?
Special Call Center can be a beneficial service provider for startups, particularly those in the retail, banking, and healthcare sectors. With its tailored service offerings in customer support and engagement, startups can leverage the company's expertise to enhance their customer interactions from the outset. The nearshore and offshore delivery models also provide flexibility, enabling startups to scale their operations as they grow without overwhelming their resources.
Can
Special call center
be considered a good service provider for SMBs?
Small and medium businesses can find valuable support from Special Call Center. With a diverse array of services aimed at improving customer experience, SMBs can utilize these solutions to enhance their customer engagement strategies. Moreover, the company's ability to operate flexibly across different delivery models allows SMBs to effectively manage costs while accessing high-quality support tailored to their unique business needs.
Can
Special call center
be considered a good service provider for enterprises?
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