Sparkz
Customer Experience and Contact Center
Allspark is an entertainment company that provides customer experience and contact center services for healthcare, insurance, gaming, and financial services, known for its integration of Hasbro's intellectual properties.
Size
1-10
Private
Mission
About
Allspark offers customer experience and contact center services along with back-office operations for clients in healthcare, insurance, gaming, and financial services. The company operates using an offshore model and supports a diverse range of clients.
It is recognized for its strong ties to Hasbro's properties, with a legacy of producing content that resonates with audiences across multiple platforms.
Services
Allspark provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), data entry & data processing, and payroll processing. These services cover various channels and are tailored to support client needs in a dynamic entertainment landscape.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Industries Served
The company serves clients in healthcare, insurance, gaming, and financial services. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Allspark is known for its integration of Hasbro's intellectual properties, offering clients a unique advantage in content production and distribution. Its approach includes leveraging established brands and partnerships, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Burbank, California, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Gaming & Entertainment
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Sparkz
?
Sparkz specializes in customer experience and contact center services, offering a comprehensive suite of solutions designed to enhance client interactions. Their service portfolio includes inbound customer support, technical support for both Tier 1 and Tier 2 issues, data entry and data processing, as well as payroll processing. This diverse range of services is tailored to meet the varying needs of clients, ensuring effective support across multiple channels.
What additional services does
Sparkz
provide?
When was
Sparkz
founded?
Founded in 2021, Sparkz has quickly established itself in the BPO sector, accumulating approximately three years of experience by 2024. This relatively young company has built a foundation focused on delivering quality customer experience and contact center solutions, catering to a wide array of industries.
What industry verticals does
Sparkz
serve?
Sparkz serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Insurance, Gaming & Entertainment, and Banking & Financial Services. Their experience across these sectors enables them to tailor their services to meet the specific needs and challenges faced by clients within these verticals.
What delivery model does
Sparkz
offer?
How many employees and/or seats does
Sparkz
have?
Sparkz operates with a small team, comprising between one and ten employees. This size allows for a close-knit working environment where agility and personalized service can thrive, enabling them to respond effectively to client needs.
Can
Sparkz
be considered a good service provider for startups?
For startups, Sparkz can be a valuable service provider due to its flexible offerings and the ability to scale support as needed. With its focus on customer experience and back-office operations, startups can leverage Sparkz's expertise to establish a solid foundation for customer interactions without needing extensive in-house resources.
Can
Sparkz
be considered a good service provider for SMBs?
Sparkz is well-suited for small and medium businesses looking for reliable customer support solutions. Their comprehensive service portfolio and small team size allow them to provide personalized service and flexibility, accommodating the unique growth trajectories and operational needs of SMBs.
Can
Sparkz
be considered a good service provider for enterprises?
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